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Twytel, error 415


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I'm registering to a new provider Twytel.

Incoming calls are received, but rejected with error 415.

 

Could anyone jump in with a solution for the problem ? Provider did try several codec, but just did not work.

In addendum the log-file of a incoming call

 

Thanks,

Marc Happaerts

Log Twytel.txt

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If this is snom ONE free, it does not include the G.729A codec. Unfortunately, this codec is not free and much be puchased; that's why we cannot include it in the free edition.

It is Pbxnsip - 10 user licence. But it does not have that codec either.

Is there a way to convert our licence into a snom licence with the codec ?

 

Best regards,

Marc

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It is Pbxnsip - 10 user licence. But it does not have that codec either.

Is there a way to convert our licence into a snom licence with the codec ?

 

Best regards,

Marc

 

Please contact sales@snom.com, stating which country you are in and a copy of the existing pbxnsip licenses.

 

Thanks

Jonathan

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If this is snom ONE free, it does not include the G.729A codec. Unfortunately, this codec is not free and much be puchased; that's why we cannot include it in the free edition.

Provider Twytel provides also codec G711u - G711a.

Is it possible the error has another background ?

 

Best Regards,

Marc

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Provider Twytel provides also codec G711u - G711a.

Is it possible the error has another background ?

 

Best Regards,

Marc

 

 

The trace states clearly it is an unsupported codec issue.

 

Either get them to swap to G711u/a OR buy an upgrade license.

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The trace states clearly it is an unsupported codec issue.

 

Either get them to swap to G711u/a OR buy an upgrade license.

 

Provider claims the G711u/a codec is available.

Looks anyway like it is not used then.

 

I'll check the snom sales department.

 

Thanks,

Marc

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