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Pickup from a Ivr node or AutoAttendant


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Is it possible to pick up a call from a Ivr or AutoAttendant ?

Current situation : line comes in, lights up a CO-line button, gets to a Ivr, and then we have to wait until the Ivr has finished and the phone is ringing to be able to pick it up. I guess it must be possible to pick up the line from the Ivr, but I can't find out how ...

 

Any advice highly appreciated.

Marc

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Once the call comes into the system you can grab the call by pressing the co-line or by dialing *87 which is the star code feature to pick up the calls but if a call is been routed to the IVR or AA then you have to wait until the calls has been routed out to an extension in other to retrieve it.

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Once the call comes into the system you can grab the call by pressing the co-line or by dialing *87 which is the star code feature to pick up the calls but if a call is been routed to the IVR or AA then you have to wait until the calls has been routed out to an extension in other to retrieve it.

So all I can do is send the call to a park orbit with a suitable music on hold and corresponding BLF and let it get to the hunt group afterwards. Then it should be possible to pick up the call on the corresponding park button.

 

Thanks anyway,

Marc

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If you use "buttons" it should be all automatic. Apart from the *87 feature code (e.g. *8771 to pick up from accoúnt 71) there is another "hidden" feature code that connects to a call, but for that one you need to know the call number; which is provided by the PBX within the button protocol.

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If you use "buttons" it should be all automatic. Apart from the *87 feature code (e.g. *8771 to pick up from accoúnt 71) there is another "hidden" feature code that connects to a call, but for that one you need to know the call number; which is provided by the PBX within the button protocol.

Do you mean the pickup also works when a button is connected to account 71 and account 71 is a IVR or AA ?

Does Pbxnsip make a difference there between 'normal' extensions and Ivr or AA nodes ?

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Yes, there is a difference. Actually *87 means that it should pick up a call in ringing state, and a IVR node cannot be in ringing state. *87 has the problem that when the call connects, it should not "steal" the call any more from the connected party. The other code used for buttons has more the meaning of "connect to that call", and it also works for connected calls. This is more like a core B2BUA command, and it should not be used directlry from the user.

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