Jump to content

Daily CDR Report email not showing Call Duration


catejust
 Share

Recommended Posts

Has anyone experienced this?

 

All calls that come into to certain agent groups show up without a duration both int he nightly email and also in the agent group call log. There is no Waiting Time, Ring Time, Talk Time, or (Hold Time).

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
 Share

×
×
  • Create New...