Transfer *77 "This feature is not available at this time"

[Hitan M 0]

We are using SNOM One Free edition (PBXCTRL 4025) with Cisco SPA 501 and SPA 303 series phones.

 

I know that Transfer using refer or the buttons on the phone will not work but how do we use the feature code *77(Extension#).

 

We have removed the codes from within the Phone configuration itself and when we press the Hand button (Hold button), we cannot dial any codes.

 

So I will pickup a new line and press *77 to which we hear "This feature is unavailable at this time"

 

I have tried various methods but we are stuck some help would be nice thank you!!

[pbx support 0]

There are 2 conditions PBX looks at

1. If the domain level star code *77 is set to call transfer
   
2. If the sip INVITE comes with *77123, where 123 is the destination
   

 

Can you double check these?

[Hitan M 0]

Hi Guys,

 

I solved the issue. It was the local dial-plan on the Cisco SPA series phone it was set to *xx and as soon as we entered *77 it dialed without waiting for the extension after. Simply adding *xxxx allowed us to transfer calls, however the call pickup for any line will not work by dialing *87 we now have to be specific with what extension we which to pickup after *87xx.

 

Thanks for your response.