hasan özgilik Posted August 3, 2011 Report Share Posted August 3, 2011 We are using 3.4.0.3201 (Win32) version. Our configuration: Record Location : C:\calls\rec\$d/$t-$i-$u-$n.wav On pickup calls pbxnsip does'nt produce sound record as wav and does'nt produce rec tag like "<rec>C:\calls\rec\20110803/091921-o-4002-4003.wav</rec>" Please help.Is there a configuration or is it a bug? Quote Link to comment Share on other sites More sharing options...
katerina Posted August 4, 2011 Report Share Posted August 4, 2011 Can you try "C:\calls\rec\$d\$t-$i-$u-$n.wav" instead of "C:\calls\rec\$d/$t-$i-$u-$n.wav" ? Quote Link to comment Share on other sites More sharing options...
hasan özgilik Posted August 4, 2011 Author Report Share Posted August 4, 2011 I tried "C:\calls\rec\$d\$t-$i-$u-$n.wav" but there is no change. Pickup calls dont produce sound file. Also there is no soundpath tag in cdr files or soap files. Have you got any choice ? Thanks. Quote Link to comment Share on other sites More sharing options...
pbx support Posted August 4, 2011 Report Share Posted August 4, 2011 Are you having issues with the call recording only for pick calls or for everything? Quote Link to comment Share on other sites More sharing options...
hasan özgilik Posted August 5, 2011 Author Report Share Posted August 5, 2011 It is only for pickup calls (*87). All other call types produce call records in defined path and produce soundrecordpath in cdr files and soap messages. Quote Link to comment Share on other sites More sharing options...
katerina Posted August 5, 2011 Report Share Posted August 5, 2011 Can you update to the latest version? I tested this and it does work on the latest version. (Please make a backup of the whole PBX working dir, before the upgrade) Quote Link to comment Share on other sites More sharing options...
hasan özgilik Posted August 6, 2011 Author Report Share Posted August 6, 2011 We are using ver.3 We can not update to version 4 because of changing CDR and ACD format changes in ver 4. All our system works with ver. 3.4.0.3201 soap mechanism. In ver 3 is there an update that corrected this bug? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted August 7, 2011 Report Share Posted August 7, 2011 Version 3 is already a couple of years old... I would really suggest you try to update to version 4, first in a safe test-system (not operational). The CDR structures have changed since version 3, but for a reason and it is not likely we'll change it so soon again. So if you have to make changes for version 4, it should be a good investment. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.