Sound Path problem on Pickup calls

[hasan özgilik]

We are using 3.4.0.3201 (Win32) version.

Our configuration:

Record Location : C:\calls\rec\$d/$t-$i-$u-$n.wav

 

On pickup calls pbxnsip does'nt produce sound record as wav and does'nt produce

rec tag like "<rec>C:\calls\rec\20110803/091921-o-4002-4003.wav</rec>"

 

Please help.Is there a configuration or is it a bug?

[katerina]

Can you try "C:\calls\rec\$d\$t-$i-$u-$n.wav" instead of "C:\calls\rec\$d/$t-$i-$u-$n.wav" ?

[hasan özgilik]

I tried "C:\calls\rec\$d\$t-$i-$u-$n.wav" but there is no change.

Pickup calls dont produce sound file.

Also there is no soundpath tag in cdr files or soap files.

 

Have you got any choice ? Thanks.

[pbx support]

Are you having issues with the call recording only for pick calls or for everything?

[hasan özgilik]

It is only for pickup calls (*87).

All other call types produce call records in defined path and produce soundrecordpath in cdr files and soap messages.

[katerina]

Can you update to the latest version? I tested this and it does work on the latest version. (Please make a backup of the whole PBX working dir, before the upgrade)

[hasan özgilik]

We are using ver.3

We can not update to version 4 because of changing CDR and ACD format changes in ver 4.

All our system works with ver. 3.4.0.3201 soap mechanism.

In ver 3 is there an update that corrected this bug?

[Vodia PBX]

Version 3 is already a couple of years old... I would really suggest you try to update to version 4, first in a safe test-system (not operational). The CDR structures have changed since version 3, but for a reason and it is not likely we'll change it so soon again. So if you have to make changes for version 4, it should be a good investment.