laurent Posted August 13, 2011 Report Share Posted August 13, 2011 Hello all, I see 2 options for agent group: Administratively login these agents Administratively logout these agents but no indication in the user manual, is this options to force a user to be logged in/ logged out of a group ? Regards Laurent Quote Link to comment Share on other sites More sharing options...
Vodia support Posted August 14, 2011 Report Share Posted August 14, 2011 Yes you can log in user who are not in a specific agent group, it's best used when there isn't enough agents and the call volume spikes. Quote Link to comment Share on other sites More sharing options...
laurent Posted August 15, 2011 Author Report Share Posted August 15, 2011 ok, is that possible to always include an extension (so without doing any login ) ? I have tryed to put them in "All agents for this ACD " but I see that I must do an "Administratively login " so they start to get call. I also see that we can use the mobile twining with agent group, just I see that it's not working if the extension is not Registered, if the extension is not registered the group say that no agent is available and he don't use the mobile . Regards Laurent Quote Link to comment Share on other sites More sharing options...
laurent Posted August 15, 2011 Author Report Share Posted August 15, 2011 I see that if I create an extension with the mobile destination set , if I want to use them in a agent groups without any real phone, I must set a dummy contact destination in the register page and I must log them manualy ( Administratively login ). but now what will hapends if the PBX is restarted ? is that possible to set destination in a groups without login ? can we use unregistered phone without the need to set dummy regsitration ? Regards Laurent Quote Link to comment Share on other sites More sharing options...
pbx support Posted August 15, 2011 Report Share Posted August 15, 2011 The PBX uses "Currently logged in agents" field to decide who gets the call. Also in v4, PBX considers an agent for the call only if there is some registration. But in the next version (v5) we have already added support for sending calls to unregistered agents (you can use cell phone/ mobile phones without any issues). Quote Link to comment Share on other sites More sharing options...
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