desd Posted October 27, 2011 Report Share Posted October 27, 2011 Hi All What we want to achieve with Cell phones is basic and obviously works for most of you. Setup: First, we are using Snom One Free vs 2011-126.96.36.19925 (Win32). We have 2 trunks, one VOIP and the other PSTN - using Linksys SPA-3102 gateway. There are 9 extensions, using Snom 870's and M9's. All aspects work well including dial plans for selecting the 2 trunks etc. All incoming calls are via PSTN trunk - the VOIP trunk may also be used for incoming, but the number is anonymous, so mostly used for calling out. The PSTN trunk is set to "Send call to Ext 72" which is Hunt Group. The Hunt Group calls ext 40, 49 for 10 sec, then ext 40, 43,44,49,45,46,47 for 15 secs then back to ex 40 for 10 secs with Final Stage: 840 (I have also tried setting the PSTN trunk "Send call to Ext 40" with similar results as described later) Ext 40 is the main office phone (Snom 870) and has been set up with Cell Phone Integration as follows: Cell Phone Number: 021633166 Confirmation: No Confirmation Required Incl the cell phone in calls to ext: Immediately When calling the ext in a hunt group: Include cell phone in the group When calling the ext in an agent group: Dont call cell phone Include cell phone for web callback: Dont call cell phone Specify time when system calls the cell phone: No specific time excluded When cell phone calls the PBX: Offer personal virtual assistant Result: 1) If a call is made internally from an ext to either ext 40 (Snom 870) or ext 72, then get a 2 sec ring on Ext 40, then the message "call completed elsewhere" on the Ext40, followed by the cell phone ringing and call to cell is completed correctly. Although OK, I would have expected both the Ext 40 and cell phone to ring so that call could be picked up from either the Ext 40 or the cell. 2) If a call to the PBX is made externally, and the Trunk is set to either Ext 72 or Ext 40, we have the following result: the cell phone never rings, but if the trunk is set to Ext 72, it goes through the hunt groups as set and if set to ext 40, it calls that only. 3) If Confirmation is changed to "Press '1' to connect call" then the following happens: if an internal call from an ext is made to either Ext40 or Ext72, then both the cell phone and the Ext40 will ring and can be answered by either. This is the expected behavior. However if an external call is made and the trunk routes the call to either Ext72 or Ext40, then only the extensions will ring but no cell phone Conclusion The cell phone integration is working with calls made internally, but not always as expected There is no connection the the cell phone when external calls come through to and routed by the PBX Obviously a setup issue - any help would be appreciated Quote Link to comment Share on other sites More sharing options...
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