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Jeremy Isherwood

SMTP: Cannot resolve

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Are you able to ping mail.xxxxxx.com:26 in the soho admin console?

 

to check navigate to "advance" in the admin soho section and type in ping mail.xxxxxx.com

to see if it resolves.

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Looks like the DNS could not resolve the mail server address. Are you sure mail.xxxxxx.com:26 resolves to something?

 

Yes if I ping from another machine responds just fine.

 

64 bytes from xxx.xxx.xxx.xxx: icmp_seq=0 ttl=44 time=131.458 ms

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Ping may not tell you the whole story. Is the mail server is really running under port 26 on that address or as the user snom ONE asked, is it on port 25?

 

There also could be a problem depending on your internet providers policy, they may block SMTP traffic on both port 25 and 26 in their effort to stop spam.

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If you still are having problems turn on email logging and turn everything else off and set the log level to 8 and then go into the domain and click try next to midnight events and post the log file for some clues.

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