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ACD max callers problem


cstar707
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hi all for a test run of snomone I have implimented one ACD with one DID coming in I have found when setting the max callers to any number ie:9 it keeps accepting callers ie: 10 11 12 13 etc etc then after a couple calls it stops sending the calls to the phone set and the ACD just holds the calls.. now it seams that if you change the ACD to unlimited I was not able to reproduce this bug the phone set is able to be called ext-ext while this is happening and does not loose registration. this is the only EXT logged in to the ACD this was with version

all other calls work fine durring this time. at one point it almost seemed like if you made changes to the ACD / edited it while callers are in it was creating this bug but that did not seem to be the case when setting the max callers to unlimited.

 

currently free trial version but if it works out soon to be a blue version.

 

pbxctrl-centos5-2011-4.2.0.3981

 

and then upgraded to..

 

pbxctrl-centos5-2011-4.5.0.1012

 

problem still exists....

 

need resoulution in order to try again.

also need way to limit maximum callers. as it does not work at all..

 

hopefully someone reads this :)

 

seams difficult to find a good ACD appliction on any voip software thats reliable.

 

Chad

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As a workaround please use co-lines.

 

create trunk for inbound calls

 

co-lines : co1 co2 co3 co4.... co19

send call to extension : ACD extension.

direction : inbound

 

This way you would be limiting the number of calls in. if the number of calls is larger than the coXX it will be busy signal.

 

create trunk for outbound calls nothing special is needed for this trunk except direction : outbound.

 

in ACD leave maximum calls to unlimited. (this will be change in next release.)

 

The other way will be to add i or o after co1 = co1:i co2:o co3 if you use only one trunk. co3 will inbound and outbound.

 

version 4.3.0.5021 should be used. (for production system)

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