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set service flag from remote


reco
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hi there,

 

my client wants to set a service flag from remote. i don't want though to give them admin access since i am afraid they mess up their stuff.

is there a way to dial in to the phone system and set it?

 

reco

 

Send them through the auto attendant, have their phone number recognized by the extension-->redirection on the PBX, set up a Direct Destination number that points to the service flag you want changed.

 

**Make sure that extension can change the service flag.

 

When they dial in, have them press 3 to go to the auto attendant and then they press the number you have set for the auto attendant.

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hi there,

 

my client wants to set a service flag from remote. i don't want though to give them admin access since i am afraid they mess up their stuff.

is there a way to dial in to the phone system and set it?

 

reco

 

If you are using 4.3.0.5021, then the release notes contains the below line item.

 

Allow anyone to change the service flag status using ** in the permission field.

 

Probably that's what you are looking for.

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