andrewgroup Posted January 14, 2012 Report Share Posted January 14, 2012 When accessing the dial by name directory, and the caller enter 2 or 3 digits depending on the search settings, if it finds a unique match, it immediately transfers the caller to the matching extension. However, many people don't know the correct spellings, and it would be preferred the system would play a message. To reach "NAME recording" press 1, otherwise press any key to return to the directory. Individual accounts should have a Directory Opt Out setting too.. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 16, 2012 Report Share Posted January 16, 2012 About the opt-out: The AA has a setting which extensions cannot be dialled from that AA. That also includes the dial by name feature. About the confirmation: Good point. Quote Link to comment Share on other sites More sharing options...
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