Vodia PBX Posted December 31, 2007 Report Share Posted December 31, 2007 So far we know about these topics: Teach mode was not working. A workaround is to disable the pass-through mode. It makes sense to show the account in trunk gateway mode in the web interface. Not areally a bug, but something that we should change. It seems there is no easy way to put a mailbox message into one's own mailbox (need to check *98 again). Quote Link to comment Share on other sites More sharing options...
hosted Posted December 31, 2007 Report Share Posted December 31, 2007 I have a site who is crashing: Event Type: Error Event Source: Application Error Event Category: (100) Event ID: 1000 Date: 12/29/2007 Time: 12:03:07 AM User: N/A Computer: PBX Description: Faulting application pbxctrl.exe, version 0.0.0.0, faulting module pbxctrl.exe, version 0.0.0.0, fault address 0x00145e24. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 70 70 6c 69 63 61 74 Applicat 0008: 69 6f 6e 20 46 61 69 6c ion Fail 0010: 75 72 65 20 20 70 62 78 ure pbx 0018: 63 74 72 6c 2e 65 78 65 ctrl.exe 0020: 20 30 2e 30 2e 30 2e 30 0.0.0.0 0028: 20 69 6e 20 70 62 78 63 in pbxc 0030: 74 72 6c 2e 65 78 65 20 trl.exe 0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0 0040: 61 74 20 6f 66 66 73 65 at offse 0048: 74 20 30 30 31 34 35 65 t 00145e 0050: 32 34 24 Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 1, 2008 Author Report Share Posted January 1, 2008 Whow is that reproducable? What are the last words (log level 9, log into a file)? Quote Link to comment Share on other sites More sharing options...
mabbott Posted January 2, 2008 Report Share Posted January 2, 2008 We are experiencing this as well in the Debian build. This happens every night around midnight. We ran pbxnsip with strace here is the output from that. We will run it with logging to file system tonight and get those logs to you tomorrow. [pid 17736] clock_gettime(CLOCK_REALTIME, {1198904700, 180985359}) = 0 [pid 17736] futex(0xb7c731b4, FUTEX_WAIT, 223075, {0, 199791033} <unfinished ...> [pid 17739] futex(0xb64803a0, FUTEX_WAKE, 1) = 0 [pid 17739] time(NULL) = 1198904700 [pid 17739] clock_gettime(CLOCK_MONOTONIC, {2464512, 83784957}) = 0 [pid 17739] clock_gettime(CLOCK_MONOTONIC, {2464512, 84030009}) = 0 [pid 17739] clock_gettime(CLOCK_REALTIME, {1198904700, 182720822}) = 0 [pid 17739] clock_gettime(CLOCK_REALTIME, {1198904700, 182937026}) = 0 [pid 17739] futex(0xb6480374, FUTEX_WAIT, 30167, {0, 367783796} <unfinished ...> [pid 17736] <... futex resumed> ) = -1 ETIMEDOUT (Connection timed out) [pid 17736] futex(0xb7c731e0, FUTEX_WAKE, 1) = 0 [pid 17736] clock_gettime(CLOCK_REALTIME, {1198904700, 390701567}) = 0 [pid 17736] clock_gettime(CLOCK_REALTIME, {1198904700, 390911796}) = 0 [pid 17736] futex(0xb7c731b4, FUTEX_WAIT, 223077, {0, 199789771} <unfinished ...> [pid 17739] <... futex resumed> ) = -1 ETIMEDOUT (Connection timed out) [pid 17739] futex(0xb64803a0, FUTEX_WAKE, 1) = 0 [pid 17739] clock_gettime(CLOCK_MONOTONIC, {2464512, 462282156}) = 0 [pid 17739] mmap2(NULL, 1894846464, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x3f7ef000 [pid 17739] --- SIGSEGV (Segmentation fault) @ 0 (0) --- Process 17735 detached Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 2, 2008 Author Report Share Posted January 2, 2008 This happens every night around midnight. That sounds like there is a problem with the sending of the performance email? Or the CDR email? That is what happens around midnight! Quote Link to comment Share on other sites More sharing options...
mabbott Posted January 2, 2008 Report Share Posted January 2, 2008 I have done some testing and can confirm it is the CDR and performance emails. If I have either one of them enabled it will crash when it trys to send the mail. If I enable logging to file system with either of the emails enabled, I get the email successfully and it doesn't crash. Quote Link to comment Share on other sites More sharing options...
Kristan Posted January 2, 2008 Report Share Posted January 2, 2008 Has something changed around the hunt/extension setup? Two sites I've done this week, both had similar symptoms. First one I setup hunt groups 600 and 880, and extensions 601, 602 etc. and 881, 882 etc. Dialing into 600 though, I got the "you have reached the mailbox of 600", same for 880. I delete the hunt group, and I found an extension 600 "underneath" the hunt group. Second system I created two hunt groups 711 and 702, and extensions 240-260. All the extensions were set to auto provision (using the inbuilt polycom 2.2 support ) but the first ones tried to register as 711 and 702, but with the passwords for 240 and 241. I deleted the hunt groups, re-provisioned the phones then re-created the hunt groups and all was well. Just seems something somewhere is treating hunt groups as extensions for some part of the logic. Quote Link to comment Share on other sites More sharing options...
ap_6200 Posted January 2, 2008 Report Share Posted January 2, 2008 Not sure if this is the place to request it - but customers with multiple Agent Groups and Auto Attendants have repeatedly asked me for the ability to put a description (in parantheses) - on the Accounts main page - to be able to differentiate between them. Quote Link to comment Share on other sites More sharing options...
ap_6200 Posted January 3, 2008 Report Share Posted January 3, 2008 The ad-hoc conferencing options are not working: Authentication: Conference Name: Mode: Ad-hoc conference Scheduled conference Before entering the conference: Just play a short tone or Ask participants to leave the name Moderator Access Code: Participant Access Code: Number of digits for access code (4-9): 4 5 6 7 8 9 Dialog Permissions: Ask participants to leave the name does not work - it only plays the short tone option. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 3, 2008 Author Report Share Posted January 3, 2008 Not sure if this is the place to request it - but customers with multiple Agent Groups and Auto Attendants have repeatedly asked me for the ability to put a description (in parantheses) - on the Accounts main page - to be able to differentiate between them. That is done in the latest and greatest (but no image available yet). Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 3, 2008 Author Report Share Posted January 3, 2008 Ask participants to leave the name does not work - it only plays the short tone option. You must re-install the voice prompts to get that working... Quote Link to comment Share on other sites More sharing options...
ap_6200 Posted January 3, 2008 Report Share Posted January 3, 2008 OK - On to way more important things - 1 of 3 production systems restarted during the middle of the day yesterday - and my test system stopped at 12:02 - last entry in the log - "CDR Email Sent" Please advise - I can't keep this in production if it's going to be unstable. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 3, 2008 Author Report Share Posted January 3, 2008 Last entry in the log - "CDR Email Sent"... There must be something with the CDR emails. We are running it in one location now in debug mode - hopefully this helps to locate the problem. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 3, 2008 Author Report Share Posted January 3, 2008 There must be something with the CDR emails. We are running it in one location now in debug mode - hopefully this helps to locate the problem. Okay, it seems that the rendering of the HTML text could use an expired HTTP session. Workaround it not to use the daily CDR feature. We will come up with a fix soon. Quote Link to comment Share on other sites More sharing options...
jag Posted January 3, 2008 Report Share Posted January 3, 2008 [5] 2008/01/03 16:23:09: load: Index domain not set What does this mean? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 3, 2008 Author Report Share Posted January 3, 2008 That message means that there is something in the web content that cannot be rendered properly. It needs the session variable "domain", which is not set. Not a serious bug, it would be nice which web page triggers this message and why the domain is not set. Quote Link to comment Share on other sites More sharing options...
ap_6200 Posted January 3, 2008 Report Share Posted January 3, 2008 The 2nd of 3 production servers just stopped the service today (2nd day in a row) - There are no daily CDR's configured on this system - and it's not midnight - there is something else going wrong. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 3, 2008 Author Report Share Posted January 3, 2008 there is something else going wrong. Any logs? We are going through the whole session logic and cleaning that area up. Maybe there was something else not 100 % clean. Seems that also other places like buttons got "infected"... Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 3, 2008 Author Report Share Posted January 3, 2008 Faulting application pbxctrl.exe, version 0.0.0.0, faulting module pbxctrl.exe, version 0.0.0.0, fault address 0x00145e24. Okay, we identified two possible reasons for a crash. One was obviously a problem with a session reference in the CDR list - if there was a http session that times out, the PBX would use a reference to that session which possibly accesses memory that is not available any more. The other possible reason for a crash was a similar problem with buttons that needed translations (e.g. for the DND button, and agent login/logout state). There is a new build at http://www.pbxnsip.com/download/pbxctrl-2.1.5.2355.exe (manual upgrade). It would be great if we could verify that this was a problem. Quote Link to comment Share on other sites More sharing options...
olecoot Posted January 7, 2008 Report Share Posted January 7, 2008 Okay, we identified two possible reasons for a crash. One was obviously a problem with a session reference in the CDR list - if there was a http session that times out, the PBX would use a reference to that session which possibly accesses memory that is not available any more. The other possible reason for a crash was a similar problem with buttons that needed translations (e.g. for the DND button, and agent login/logout state). There is a new build at http://www.pbxnsip.com/download/pbxctrl-2.1.5.2355.exe (manual upgrade). It would be great if we could verify that this was a problem. The issue remains with 2.1.5.2355. Shortly after sending a CDR email, the service stopped. Installed on our test system Windows 2003 server. Last log entry: [6] 20080105000325: Sending performance email to <someone@xxxxxxxx.com> [6] 20080105000325: Sending CDR email to <someone@xxxxxxxxx.com> [8] 20080105000327: DNS: Add dns_cname smtp.xxxxxx-messaging.com mail-something.name.com (ttl=3600) [8] 20080105000332: SMTP: Connect to xx.xx.xxx.xxx:25 Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 7, 2008 Author Report Share Posted January 7, 2008 I think the problem has been found - it was sending the license warning to the user. If the license is valid less than 30 days and you have set the email address for the admin it made boom. Workaround - take the admin email out (or get a poermanent license). We will make a 2.1.5 release today that fixes that problem. Quote Link to comment Share on other sites More sharing options...
pbxnlinux Posted January 7, 2008 Report Share Posted January 7, 2008 I think the problem has been found - it was sending the license warning to the user. If the license is valid less than 30 days and you have set the email address for the admin it made boom. Workaround - take the admin email out (or get a poermanent license). We will make a 2.1.5 release today that fixes that problem. Any chance of a Debian Linux build with this fix as well? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 7, 2008 Author Report Share Posted January 7, 2008 Any chance of a Debian Linux build with this fix as well? http://www.pbxnsip.com/download/pbxctrl-debian3.1-2.1.5.2357 Quote Link to comment Share on other sites More sharing options...
pbxnlinux Posted January 7, 2008 Report Share Posted January 7, 2008 http://www.pbxnsip.com/download/pbxctrl-debian3.1-2.1.5.2357 Thanks! We'll see how things go tonight... Quote Link to comment Share on other sites More sharing options...
pbxnlinux Posted January 8, 2008 Report Share Posted January 8, 2008 Thanks! We'll see how things go tonight... No crash last night... Quote Link to comment Share on other sites More sharing options...
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