Group Mailbox Does Not Hang Up

[ash720]

Hello All

Incoming and outgoing calls working fine via Sangoma B600 with NBE. Current issue is if call is not answered by main extensions in hunt group it gets sent to group mailbox. Group mailbox starts recording without first giving announcement and continues to record after caller has hung up. Only way I can get the system to disconnect is to physically unplug line.

Any pointers?

[pbx support]

When the caller hangs up, the NBE should send the SIP "BYE" to the PBX. A simple SIP trace would tell us what and why this is happening.

 

http://wiki.snomone.com/index.php?title=Logging_SIP_Settings explains how to take the SIP trace, if you did not know it already.

[Vodia support]

Can you call another users mailbox and press 8XXX XXX being a user extension number, 8 bieng the mailbox prefix, if you don't hear the mailbox announcement then you could be missing some prompts.

 

 

you can also download the prompts here

 

http://wiki.snomone.com/index.php?title=Language_Prompts

 

and replace the file in the snomONE working directory.

[ash720]

Checked other mailboxes and company mailbox from internal extensions, received prompts and seemed to leave messages OK.

 

Please see attached sip trace. Let me know if I need to give any more information.

sip trace.txt

[pbx support]

Seems like the PBX is getting the BYE from NBE and the 200 OK is going back to the NBE. That should disconnect the call.

 

[5] 2012/02/20 16:05:31: SIP Rx udp:127.0.0.1:5066: 
BYE sip:111@127.0.0.1:5060;transport=udp SIP/2.0
From: "unknown-caller-name" <sip:unknown-ani@10.0.0.33:5066>;tag=pxip-callid-1329753834-843750-26500-118ds-39b1-b9aa7b14
To: "111" <sip:111@localhost:5060>;tag=a3f8ac0710
Contact: <sip:NetborderExpressGateway@127.0.0.1:5066;transport=udp>
Call-ID: 7eeb8ec9-5bdc-11e1-9bbf-a5aeaba838af@KKPHONESERVER
CSeq: 24601 BYE
Content-Length: 0
Max-Forwards: 70
Via: SIP/2.0/UDP 127.0.0.1:5066;rport;branch=z9hG4bKb6e22155-5bdc-11e1-9e36-a6827a8f1630


[5] 2012/02/20 16:05:31: SIP Tx udp:127.0.0.1:5066: 
SIP/2.0 200 Ok
Via: SIP/2.0/UDP 127.0.0.1:5066;rport=5066;branch=z9hG4bKb6e22155-5bdc-11e1-9e36-a6827a8f1630
From: "unknown-caller-name" <sip:unknown-ani@10.0.0.33:5066>;tag=pxip-callid-1329753834-843750-26500-118ds-39b1-b9aa7b14
To: "111" <sip:111@localhost:5060>;tag=a3f8ac0710
Call-ID: 7eeb8ec9-5bdc-11e1-9bbf-a5aeaba838af@KKPHONESERVER
CSeq: 24601 BYE
Contact: <sip:111@127.0.0.1:5060;transport=udp>
User-Agent: snom-PBX/2011-4.5.0.1016 Alpha Monocerotids
Content-Length: 0

[ash720]

OK, so does this mean the problem lies elsewhere? Can you suggest where else I should be looking.

 

I have noticed that when an external call gets put through to the group mailbox, there is no announcement. On listening to the message, only silenec is recorded until the external caller hangs up and then the dial tone is recorded until the line is physically disconnected.