centricall Posted February 17, 2012 Report Share Posted February 17, 2012 Hello, Black listed calls are not connected to Snom. It listens busy tone and there is CDR about this call. Is there a setting for redirecting white listed or black listed calls to an Agent group? I want to establish a system that some call numbers are saved as VIP customers' number and if there is a call on the system from this number, this call is redirected to a special Agent Group. Is it possible? Could you give me an advice? Quote Link to comment Share on other sites More sharing options...
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