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centricall

Special Treatment for White Listed and Black Listed Calls

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Hello,

 

Black listed calls are not connected to Snom. It listens busy tone and there is CDR about this call.

 

Is there a setting for redirecting white listed or black listed calls to an Agent group?

 

I want to establish a system that some call numbers are saved as VIP customers' number and if there is a call on the system from this number, this call is redirected to a special Agent Group.

 

Is it possible? Could you give me an advice?

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