Jack Russell Racing Posted February 23, 2012 Report Share Posted February 23, 2012 We recently upgraded to Beta Corona Austrinids, and have only SNOM 821 handsets in the organization. Since the upgrade, our outgoing caller ID seems to have been lost and external recipients of our calls simply see "unknown". Is there a setting somewhere I can reset this? Quote Link to comment Share on other sites More sharing options...
pbx support Posted February 24, 2012 Report Share Posted February 24, 2012 The outbound trunk calls needs to be checked again after the upgrade. We did some changes to the trunk headers to make it more flexible. But the flexibility costed these type of issues. http://wiki.snomone.com/index.php?title=Trunk_Custom_Headers has some details regarding that. The easiest way to fix the caller-id issue is to see what was being sent on the outbound INVITE before the upgrade and then match it accordingly on the new version. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted February 24, 2012 Report Share Posted February 24, 2012 I think the other trick is to just hit the save button on the trunk, because the upgrade changes might not have done the trick yet. Quote Link to comment Share on other sites More sharing options...
Allstate Computers Posted February 24, 2012 Report Share Posted February 24, 2012 We ran into the same issue. Actually after the upgrade we couldn't make outgoing calls at all. After about 20 mins of playing with it we figured it out. We're using custom headers, which is a pretty cool feature because it allows you to set the caller-id to whatever want. The settings will need to be modified to match your SIP provider's requirements - since we are our own sip provider it was pretty easy. The problem more than likely lies in the Remote-Party-ID: portion. We set ours to "Based on incoming call" that way when a call comes in and the system reroutes it to a cell phone, we get the caller id of the incoming call rather than our office number. That way you can determine if you want to accept the call or not... uh I mean if you don't answer it in time, you can call them back . Hope that helps! Brian Quote Link to comment Share on other sites More sharing options...
Jack Russell Racing Posted February 24, 2012 Author Report Share Posted February 24, 2012 We ran into the same issue. Actually after the upgrade we couldn't make outgoing calls at all. After about 20 mins of playing with it we figured it out. We're using custom headers, which is a pretty cool feature because it allows you to set the caller-id to whatever want. The settings will need to be modified to match your SIP provider's requirements - since we are our own sip provider it was pretty easy. The problem more than likely lies in the Remote-Party-ID: portion. We set ours to "Based on incoming call" that way when a call comes in and the system reroutes it to a cell phone, we get the caller id of the incoming call rather than our office number. That way you can determine if you want to accept the call or not... uh I mean if you don't answer it in time, you can call them back . Hope that helps! Brian Uggg... I've tried a bunch of different variations, but cannot seem to find the magic bullet. Our incoming caller ID's are fine.... it is simply out going ID that shows on destination (people we're calling out to) as "Unkown". We're on Vonage, if that might help anyone point us in the proper direction. Quote Link to comment Share on other sites More sharing options...
pbx support Posted February 25, 2012 Report Share Posted February 25, 2012 Can you post or PM the SIP INVITE log from the old and the new? Quote Link to comment Share on other sites More sharing options...
Jack Russell Racing Posted February 26, 2012 Author Report Share Posted February 26, 2012 Can you post or PM the SIP INVITE log from the old and the new? Your PM box seems to be full, or cannot accept the message I've just tried to send. Quote Link to comment Share on other sites More sharing options...
pbx support Posted February 27, 2012 Report Share Posted February 27, 2012 Sorry about that. I cleaned up some old messages & you should be able to send now. Quote Link to comment Share on other sites More sharing options...
Jack Russell Racing Posted March 1, 2012 Author Report Share Posted March 1, 2012 A follow-up post, with a big THANK YOU to "pbx support" here... Using Vonage as a SIP provider, the settings that worked are (in Trunks->Number/Call Identification): Prefix: empty Trunk ANI: xxxxxxxxxxx (where xxxxxx is our 10-digit Vonage telephone number) Remote Party/Privacy Indication: Custom Headers Request-URI: Let the system decide From: Based on incoming call To: Let the system decide P-Asserted-Identity: Other "xxxxxxxxxxx" <sip:xxxxxxxxxxx@{trunk-registrar}> (where xxxxxxx is our 10 digit Vonage number) P-Preferred-Identity: Don't use header Remote-Part-ID: Don't use header P-Charging-Vector: Don't use header Privacy Indication: Don't use header All works great now. Quote Link to comment Share on other sites More sharing options...
Bela Posted April 24, 2012 Report Share Posted April 24, 2012 A follow-up post, with a big THANK YOU to "pbx support" here... Using Vonage as a SIP provider, the settings that worked are (in Trunks->Number/Call Identification): Prefix: empty Trunk ANI: xxxxxxxxxxx (where xxxxxx is our 10-digit Vonage telephone number) Remote Party/Privacy Indication: Custom Headers Request-URI: Let the system decide From: Based on incoming call To: Let the system decide P-Asserted-Identity: Other "xxxxxxxxxxx" <sip:xxxxxxxxxxx@{trunk-registrar}> (where xxxxxxx is our 10 digit Vonage number) P-Preferred-Identity: Don't use header Remote-Part-ID: Don't use header P-Charging-Vector: Don't use header Privacy Indication: Don't use header All works great now. Hey, thanks for the tip! I started to go mad after the update i did yesterday, but with these tweaks I also managed to get it to work with a local Hungarian voip trunk provider. Regards, Bela Quote Link to comment Share on other sites More sharing options...
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