mattlandis Posted March 10, 2012 Report Share Posted March 10, 2012 there appears to be a new feature in 4.5 that makes it so if another phone is ringing (say ext 101) and on my phone i have a blf defined for for ext101, if i press that blf when it is blinking fast it picks up 101's call. We need to turn this off. Is there a way to do this? snomONE 4.5 Quote Link to comment Share on other sites More sharing options...
mattlandis Posted March 12, 2012 Author Report Share Posted March 12, 2012 this is a very interuptive issue on a client. Could we please have an answer? Quote Link to comment Share on other sites More sharing options...
pbx support Posted March 12, 2012 Report Share Posted March 12, 2012 Unfortunately we do not have that option. I believe in the older versions, we had that option. But so many folks complained about wasting 1 extra button for that, when BLF can do both pickup and monitor. So, if you do not want to pickup the call, don't press the button - that was the reasoning we got from the customers. Do you really see the need for it, beyond the above reasoning? Quote Link to comment Share on other sites More sharing options...
mattlandis Posted March 12, 2012 Author Report Share Posted March 12, 2012 okay, how do we set a button that shows the in call/not in call of another and allows 1 button calling that user BUT does NOT pickup another persons calls? 1-For example we have a very busy Console operater and if she tries to transfer a call to an extension that happens to be ringing---it connects the call she is tranfering and the other ringing call! 2-number 2: employees can too easily pickup the CEO's phone. #1 is the huge issue. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted March 13, 2012 Report Share Posted March 13, 2012 What about just using a BLF type? I thought that mode would solve this problem. Quote Link to comment Share on other sites More sharing options...
mattlandis Posted March 13, 2012 Author Report Share Posted March 13, 2012 BLF IS what we are using. Is there another button type that does not have this behavior? Quote Link to comment Share on other sites More sharing options...
pbx support Posted March 13, 2012 Report Share Posted March 13, 2012 AFAIK(at least more than a year), we have been always doing monitor & pickup on the same button (BLF). I do see the issue #1 and for that we may have to introduce "just monitoring" option. Today the BLF is used to monitor, call pickup & speed dial functionality. May be the new one can just be monitor (& not sure about having the speed dial functionality on that button). Quote Link to comment Share on other sites More sharing options...
mattlandis Posted March 15, 2012 Author Report Share Posted March 15, 2012 The options that are absolutely essential: #1-buttons speed dial and monitor #2-buttons that do what it does now think about: you're saying if we have 20 extensions and we have to have 20 buttons for monitor and 20 buttons for transfer for a receptionist? #1 the sheer amount of buttons needed and #2, you got to look at one button for monitor and thens transfer using another button? (are you guys in the real world? ;-) this is a bit crazy, if i may be blunt. Quote Link to comment Share on other sites More sharing options...
pbx support Posted March 16, 2012 Report Share Posted March 16, 2012 Not sure you are supporting your own request or opposing In order to reduce the number of buttons needed, we combined everything into one button. Of course every customer's need need not be the same as everyone else. Anyways, we are working on adding the 'monitor+speed dial' button. Quote Link to comment Share on other sites More sharing options...
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