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Cant provision Snom720


jimsworld
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Hi,

 

We are considering moving (upgrading) to Coma Berenicids in the near future from 2011-4.3.0.5021 (Mac). One of the perceived benefits is better support for mobiles and the ability to use phones such as the Snom720. However on our dev rig running Apple Mac Lion server and 2011-4.5.0.1050 Coma Berenicids (MacOS) we find that we can not provision the Snom720 phones. We can however provision Snom320.

 

The logging on the PBX (level 9 for Web Server and PNP events) shows the following;

 

[8] 2012/04/11 11:06:08: TFTP: Request for snom720-0004137006D0.htm from 192.168.30.168:16664

[8] 2012/04/11 11:06:08: TFTP: extracted MAC address 0004137006D0 for IP 192.168.30.168 from ARP table

[8] 2012/04/11 11:06:08: TFTP: finding snom720-0004137006D0.htm for vendor snom, MAC address 0004137006D0

[6] 2012/04/11 11:06:08: TFTP: File snom720-0004137006D0.htm not found

[9] 2012/04/11 11:06:09: Remote site 192.168.30.168 closed the connection

[9] 2012/04/11 11:06:10: Last message repeated 2 times

[5] 2012/04/11 11:06:10: Web Server: File snom720/snom720-firmware.htm not found

 

 

The log on the phone shows the following;

 

1/1/1970 00:00:39 [NOTICE] PHN: Setting server received via DHCP: pbx.wan3.com

1/1/1970 00:00:39 [NOTICE] PHN: Fetching URL: tftp://pbx.wan3.com:69/snom720.htm

1/1/1970 00:01:09 [NOTICE] PHN: Tftpclient: Request timed out and failed!

1/1/1970 00:01:09 [NOTICE] PHN: Config setup: return code 408; requeueing >http://192.168.30.2:80<;'>http://192.168.30.2:80<; attempt: 1, state: 32

1/1/1970 00:01:12 [NOTICE] PHN: Config setup: try to handle an invalid URL >192.168.30.2<. Internal error!1/1/1970 00:01:12 [NOTICE] PHN: Fetching URL: http://192.168.30.2:80

1/1/1970 00:01:13 [FATAL ] PHN: LLDP: No Voice Applcation Type TLV packet found!

1/1/1970 00:01:13 [FATAL ] PHN: LLDP: No Voice Applcation Type TLV packet found!

1/1/1970 00:01:13 [FATAL ] PHN: LLDP: No Voice Applcation Type TLV packet found!

1/1/1970 00:01:13 [FATAL ] PHN: LLDP: No Voice Applcation Type TLV packet found!

1/1/1970 00:01:14 [ALERT ] PHN: Config setup: code: 302, uri: http://192.168.30.2:80

1/1/1970 00:01:14 [NOTICE] PHN: Fetching URL: tftp://pbx.wan3.com:69/snom720-0004137006D0.htm

1/1/1970 00:01:14 [NOTICE] PHN: Tftpclient: on_udp_packet: Received error File Not Found

1/1/1970 00:01:14 [ALERT ] PHN: Config setup: code: 404, uri: tftp://192.168.30.2:69/snom720-0004137006D0.htm

1/1/1970 00:01:14 [NOTICE] PHN: Fetching URL: http://pbx.wan3.com:80/snom720.htm

1/1/1970 00:01:14 [FATAL ] PHN: LLDP: No Voice Applcation Type TLV packet found!

1/1/1970 00:01:15 [ALERT ] PHN: Config setup: code: 302, uri: http://pbx.wan3.com:80/snom720.htm

1/1/1970 00:01:15 [NOTICE] PHN: Fetching URL: http://pbx.wan3.com:80/snom720-0004137006D0.htm

1/1/1970 00:01:16 [ALERT ] PHN: Config setup: code: 302, uri: http://pbx.wan3.com:80/snom720-0004137006D0.htm

1/1/1970 00:01:16 [NOTICE] PHN: Fetching URL: http://127.0.0.1:80/dummy.htm

1/1/1970 00:01:16 [NOTICE] PHN: Using gui lang English at index:5 from: /snom/snomlang/gui_lang_EN.xml

11/4/2012 10:05:20 [ERROR ] PHN: TPL: Socket Error: 13/17/connecting, connect_cb -> No such file or directory (2)

11/4/2012 10:05:20 [NOTICE] PHN: webclient::on_tcp_close conn_id:4

11/4/2012 10:05:20 [ALERT ] PHN: Config setup: code: 500, uri: http://127.0.0.1:80/dummy.htm

11/4/2012 10:05:20 [NOTICE] PHN: Fetching FW URL: http://pbx.wan3.com:80/snom720/snom720-firmware.htm

11/4/2012 10:05:20 [NOTICE] PHN: Fetching URL: http://pbx.wan3.com:80/snom720/snom720-firmware.htm

11/4/2012 10:05:20 [NOTICE] PHN: Settings stored!

11/4/2012 10:05:21 [NOTICE] PHN: Update: Fetching FW URL: http://pbx.wan3.com:80/snom720/snom720-firmware.htm done, result 302

 

We can however configure Snom320 phones. Logging from the PBX shows successful TFTP and HTTP connections from the Snom320 to the PBX

 

[8] 2012/04/11 11:22:37: TFTP: Request for snom320.htm from 192.168.30.169:44090

[8] 2012/04/11 11:22:37: TFTP: extracted MAC address 000413318FE2 for IP 192.168.30.169 from ARP table

[8] 2012/04/11 11:22:37: TFTP: finding snom320.htm for vendor snom, MAC address 000413318FE2

[8] 2012/04/11 11:22:37: PnP: Using the credentials of 40@pbx.wan3.com for file snom_320.xml

[7] 2012/04/11 11:22:37: Open TFTP port 63598

[8] 2012/04/11 11:22:37: TFTP: file snom320.htm based on template snom_320.xml is sent to 192.168.30.169:44090

[8] 2012/04/11 11:22:37: TFTP: Transfer finished successfully

[8] 2012/04/11 11:22:37: TFTP: Request for snom320-000413318FE2.htm from 192.168.30.169:44090

[8] 2012/04/11 11:22:37: TFTP: extracted MAC address 000413318FE2 for IP 192.168.30.169 from ARP table

[8] 2012/04/11 11:22:37: TFTP: finding snom320-000413318FE2.htm for vendor snom, MAC address 000413318FE2

[8] 2012/04/11 11:22:37: PnP: Using the credentials of 40@pbx.wan3.com for file snom_3xx.xml

[7] 2012/04/11 11:22:37: Open TFTP port 63428

[8] 2012/04/11 11:22:37: TFTP: file snom320-000413318FE2.htm based on template snom_3xx.xml is sent to 192.168.30.169:44090

[8] 2012/04/11 11:22:37: TFTP: Transfer finished successfully

[8] 2012/04/11 11:22:39: HTTP: Received request for file snom_3xx_fw.xml from 192.168.30.169

[9] 2012/04/11 11:22:39: HTTP: Trust MAC address is set to true

[8] 2012/04/11 11:22:39: HTTP: extracted MAC address 000413318FE2 for IP 192.168.30.169 from ARP table

[8] 2012/04/11 11:22:39: HTTP: finding snom_3xx_fw.xml for vendor snom, MAC 000413318FE2

[8] 2012/04/11 11:22:39: PnP: Using the credentials of 40@pbx.wan3.com for file snom_3xx_fw.xml

[8] 2012/04/11 11:22:39: HTTP: file snom_3xx_fw.xml based on template snom_3xx_fw.xml is sent to 192.168.30.169

[9] 2012/04/11 11:22:39: Remote site 192.168.30.169 closed the connection

[8] 2012/04/11 11:22:40: HTTP: Received request for file snom_3xx_phone.xml from 192.168.30.169

[9] 2012/04/11 11:22:40: HTTP: Trust MAC address is set to true

[8] 2012/04/11 11:22:40: HTTP: extracted MAC address 000413318FE2 for IP 192.168.30.169 from ARP table

[8] 2012/04/11 11:22:40: HTTP: finding snom_3xx_phone.xml for vendor snom, MAC 000413318FE2

[8] 2012/04/11 11:22:40: PnP: Using the credentials of 40@pbx.wan3.com for file snom_3xx_phone.xml

[8] 2012/04/11 11:22:40: HTTP: file snom_3xx_phone.xml based on template snom_3xx_phone.xml is sent to 192.168.30.169

[8] 2012/04/11 11:22:41: HTTP: Received request for file snom_3xx_fkeys.xml from 192.168.30.169

[9] 2012/04/11 11:22:41: HTTP: Trust MAC address is set to true

[8] 2012/04/11 11:22:41: HTTP: extracted MAC address 000413318FE2 for IP 192.168.30.169 from ARP table

[8] 2012/04/11 11:22:41: HTTP: finding snom_3xx_fkeys.xml for vendor snom, MAC 000413318FE2

[8] 2012/04/11 11:22:41: PnP: Using the credentials of 40@pbx.wan3.com for file snom_3xx_fkeys.xml

[8] 2012/04/11 11:22:41: HTTP: file snom_3xx_fkeys.xml based on template snom_3xx_fkeys.xml is sent to 192.168.30.169

[8] 2012/04/11 11:22:41: HTTP: Received request for file snom_web_lang.xml from 192.168.30.169

[9] 2012/04/11 11:22:41: HTTP: Trust MAC address is set to true

[8] 2012/04/11 11:22:41: HTTP: extracted MAC address 000413318FE2 for IP 192.168.30.169 from ARP table

[8] 2012/04/11 11:22:41: HTTP: finding snom_web_lang.xml for vendor snom, MAC 000413318FE2

[8] 2012/04/11 11:22:41: PnP: Using the credentials of 40@pbx.wan3.com for file snom_web_lang.xml

[8] 2012/04/11 11:22:41: HTTP: file snom_web_lang.xml based on template snom_web_lang.xml is sent to 192.168.30.169

[8] 2012/04/11 11:22:42: HTTP: Received request for file snom_gui_lang.xml from 192.168.30.169

[9] 2012/04/11 11:22:42: HTTP: Trust MAC address is set to true

[8] 2012/04/11 11:22:42: HTTP: extracted MAC address 000413318FE2 for IP 192.168.30.169 from ARP table

[8] 2012/04/11 11:22:42: HTTP: finding snom_gui_lang.xml for vendor snom, MAC 000413318FE2

[8] 2012/04/11 11:22:42: PnP: Using the credentials of 40@pbx.wan3.com for file snom_gui_lang.xml

[8] 2012/04/11 11:22:42: HTTP: file snom_gui_lang.xml based on template snom_gui_lang.xml is sent to 192.168.30.169

[8] 2012/04/11 11:22:42: HTTP: Received request for file snom_3xx_fs.xml from 192.168.30.169

[9] 2012/04/11 11:22:42: HTTP: Trust MAC address is set to true

[8] 2012/04/11 11:22:42: HTTP: extracted MAC address 000413318FE2 for IP 192.168.30.169 from ARP table

[8] 2012/04/11 11:22:42: HTTP: finding snom_3xx_fs.xml for vendor snom, MAC 000413318FE2

[8] 2012/04/11 11:22:42: PnP: Using the credentials of 40@pbx.wan3.com for file snom_3xx_fs.xml

[8] 2012/04/11 11:22:42: HTTP: file snom_3xx_fs.xml based on template snom_3xx_fs.xml is sent to 192.168.30.169

[9] 2012/04/11 11:22:45: Remote site 192.168.30.169 closed the connection

 

The PBX was installed as follows.

 

Installed SnomOne 4.3.0.5021, followed by Alpha Monocerotids through Beta to Coma Berencids.

 

Any help you could provide would be great. I need to square this away prior to upgrading our production server.

 

 

--

Kind regards

 

Jim

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v4.5 should allow you to configure the 720 phones. Do you have any customization done on the html or the pnp file? If you have, please back them up(for later use) and revert everything back to default.

 

Also, the 720 phones come with built in certificates that are trusted by the PBX. So, whether the phone in the LAN(same network as the PBX) or WAN (different network), you should be able to perform the PnP.

 

On the PBX, turn off the "Admin->Settings->PnP: Trust MAC address" and reboot the phone.

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