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how to remove voicemail intro "extension is not available"

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is there a way to remove the intro into voicemail that says "the extension was not available. press 1 for callback or 2 to leave a message". when i call an extension directly and they dont pickup it always does that...then when i leave a message the normal recorded greeting is played. i noticed a checkbox to set Mailbox explanation prompt to always or not on personal recording in domain settings...but it seems this only works when dialing the extension from an AA or ACD...dialing directly does not remove it.

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