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Calls Stuck in Alerting


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Version: 3.4.0.3198 (Win32) PBXnSIP

 

Quite often when I look in Status/Calls there are calls showing up that are 2 hours (or more) old with "alerting"

 

 

If I check at 4PM this is what I see:

2012/06/21 14:12:44 1408xxxxxxx@localhost 256@localhost alerting

 

Also, in the pbx.xml file I have this file: expired-72561.txt

 

With the following data:

Type: caller

From: <sip:1408xxxxxxx@localhost>

To: <sip:256@localhost>

Diversion:

Extension:

Trunk:

Start: 1340229259.37

Domain: 1

Call-ID: b7c0b4c9@pbx#7155

IVR-State: c2d2

Loop:

Reference:

State: alerting

 

And to make it even more interesting, the number 1408xxxxxxx@localhost did not call in.

 

Our extension/User 256@localhost made the call OUT...

 

This happens frequently during the day.

Sometimes it will lock the system up with too many "alerting" calls.

 

Any ideas???

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I think you are on the right track here.

 

We do have 15 people using "Click to Dial" all day long with about 50+ calls per user.

 

This adds up to well over 700+ "Click to Dial" calls a day.

 

You stated: "Maybe there error handling on the click to dial has some issues."

 

Who would there (their) be?

 

Is this something internal to PBXnSIP or caused externally?

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