Omit certain extensions from Dial By Name

[Keith]

Hi All,

 

We've got a few 'generic' extensions on our system, such as a break-room phone, that we'd prefer not appear in the auto attendant Dial By Name function. Is this as simple as not entering a First and Last Name in the extension setup? It would however be nice to have a descriptor (such as 'Breakroom') but I don't want callers who use the Dial By Name function to be able to ring that extension by pressing the letters B R E A, since if we had a Breanna in the office it would get confusing.

 

Hopefully this makes sense...

 

[pbx support]

Unfortunately, today there is no option to exclude specific extensions from dial by name feature. Maybe something for the future.

[Keith]

Unfortunately, today there is no option to exclude specific extensions from dial by name feature. Maybe something for the future.

 

OK, for the meantime I can just name them something that won't match up with any of our employees. Luckily we're a small firm!

 

Thanks.

[pbx support]

There is a setting under AA - "Accounts that cannot be called:". If you put those extensions under that setting, then they won't appear in "Dial by name" list. This can be a workaround for now.

[Keith]

That will work just fine as it appears we can still call to those extensions internally and transfer calls to them as well. You just can't reach them from the AA and the AA does not present them as options in the Dial By Name.

 

Thanks!