Jump to content

Configuring a night mode


Dunwood
 Share

Recommended Posts

I am just setting up a new SnomONE install, my first. How do I go about the following configuration...

 

We want to set all calls at night to forward to an answering service. How can I set up so that (preferably any) extension can dial a code and forward ALL incoming calls to the external number.

 

Does this have to be a combination of *80 to get all of the calls coming to one extension and then *71 to divert to the service or have I misunderstood / missed something?

Link to comment
Share on other sites

I am just setting up a new SnomONE install, my first. How do I go about the following configuration...

 

We want to set all calls at night to forward to an answering service. How can I set up so that (preferably any) extension can dial a code and forward ALL incoming calls to the external number.

 

Does this have to be a combination of *80 to get all of the calls coming to one extension and then *71 to divert to the service or have I misunderstood / missed something?

 

 

Hi, You might want to set up a service flag for your scenario.

 

http://wiki.snomone.com/index.php?title=Service_Flag_Description#Setting_up_a_Service_Flag_Account

 

Sevice flag account can be configured under the Hunt group, Agent Group and Auto Attendant account.

In the SF account you can put an external number under the " Night Service Number" when the SF is active it will divert all the calls to service center for example.

Link to comment
Share on other sites

Hi, You might want to set up a service flag for your scenario.

 

http://wiki.snomone.com/index.php?title=Service_Flag_Description#Setting_up_a_Service_Flag_Account

 

Sevice flag account can be configured under the Hunt group, Agent Group and Auto Attendant account.

In the SF account you can put an external number under the " Night Service Number" when the SF is active it will divert all the calls to service center for example.

I have set up a service flag and can successfully turn it on and off from the phones, but I can't figure out where to set the number it diverts to. The page you link to shows a section titled "Night Service" where the phone number would be entered but I can't find that anywhere.

 

I have attached a screen shot of the config page.

post-21764-0-44052300-1345455892_thumb.png

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...