Dunwood Posted August 16, 2012 Report Share Posted August 16, 2012 I am just setting up a new SnomONE install, my first. How do I go about the following configuration... We want to set all calls at night to forward to an answering service. How can I set up so that (preferably any) extension can dial a code and forward ALL incoming calls to the external number. Does this have to be a combination of *80 to get all of the calls coming to one extension and then *71 to divert to the service or have I misunderstood / missed something? Quote Link to comment Share on other sites More sharing options...
Vodia support Posted August 16, 2012 Report Share Posted August 16, 2012 I am just setting up a new SnomONE install, my first. How do I go about the following configuration... We want to set all calls at night to forward to an answering service. How can I set up so that (preferably any) extension can dial a code and forward ALL incoming calls to the external number. Does this have to be a combination of *80 to get all of the calls coming to one extension and then *71 to divert to the service or have I misunderstood / missed something? Hi, You might want to set up a service flag for your scenario. http://wiki.snomone.com/index.php?title=Service_Flag_Description#Setting_up_a_Service_Flag_Account Sevice flag account can be configured under the Hunt group, Agent Group and Auto Attendant account. In the SF account you can put an external number under the " Night Service Number" when the SF is active it will divert all the calls to service center for example. Quote Link to comment Share on other sites More sharing options...
Dunwood Posted August 20, 2012 Author Report Share Posted August 20, 2012 Hi, You might want to set up a service flag for your scenario. http://wiki.snomone.com/index.php?title=Service_Flag_Description#Setting_up_a_Service_Flag_Account Sevice flag account can be configured under the Hunt group, Agent Group and Auto Attendant account. In the SF account you can put an external number under the " Night Service Number" when the SF is active it will divert all the calls to service center for example. I have set up a service flag and can successfully turn it on and off from the phones, but I can't figure out where to set the number it diverts to. The page you link to shows a section titled "Night Service" where the phone number would be entered but I can't find that anywhere. I have attached a screen shot of the config page. Quote Link to comment Share on other sites More sharing options...
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