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Manolo

Directed Call Pickup not responding

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Good day,

 

Today we are trying the option "Directed Call Pickup". but it doesn't work. It returns a 404 CODE "Not Found" . The normal Call Pickup (Only *87) works perfectly fine. We have tried everything, but nothing seems to work.

 

This is the LOG (Here we are trying to pickup a call from extension 455):

 

NVITE sip:*87455@zuper.solsat.net SIP/2.0

v: SIP/2.0/UDP 192.168.10.100:5075;branch=z9hG4bK-zwi3ht2oa562;rport

f: "TEST" <sip:453@zuper.solsat.net>;tag=i70wskxj73

t: <sip:*87455@zuper.solsat.net>

i: 3c26cb88d802-artyyejvbgu8

CSeq: 1 INVITE

Max-Forwards: 70

m: <sip:453@192.168.10.100:5075>;reg-id=1

X-Serialnumber: 000413248F64

P-Key-Flags: keys="3"

User-Agent: snom320/8.4.18

Accept: application/sdp

Allow: INVITE, ACK, CANCEL, BYE, REFER, OPTIONS, NOTIFY, SUBSCRIBE, PRACK, MESSAGE, INFO, UPDATE

Allow-Events: talk, hold, refer, call-info

Supported: 100rel, replaces, from-change

c: application/sdp

l: 355

 

v=0

o=root 718823491 718823491 IN IP4 192.168.10.100

s=call

c=IN IP4 192.168.10.100

t=0 0

m=audio 5066 RTP/AVP 3 101

a=crypto:1 AES_CM_128_HMAC_SHA1_32 inline:cOyPPQ/nq9OfUxzjgOnaA8NNR7F8ONzrHtvuticc

a=rtpmap:3 gsm/8000

a=rtpmap:101 telephone-event/8000

a=fmtp:101 0-16

a=ptime:20

a=rtcp-xr:voip-metrics stat-summary=loss,dup,jitt

a=sendrecv

[9] 2012/08/27 19:15:04: UDP: Opening socket on 0.0.0.0:62670

[9] 2012/08/27 19:15:04: UDP: Opening socket on 0.0.0.0:62671

[8] 2012/08/27 19:15:04: Could not find a trunk (7 trunks)

[8] 2012/08/27 19:15:04: Using outbound proxy sip:190.148.158.168:52738;transport=udp because UDP packet source did not match the via header

[9] 2012/08/27 19:15:04: Resolve 54704: udp 190.148.158.168 52738

[0] 2012/08/27 19:15:04: SIP Tx udp:190.148.158.168:52738:

SIP/2.0 100 Trying

Via: SIP/2.0/UDP 192.168.10.100:5075;branch=z9hG4bK-zwi3ht2oa562;rport=52738;received=190.148.158.168

From: "TEST" <sip:453@zuper.solsat.net>;tag=i70wskxj73

To: <sip:*87455@zuper.solsat.net>;tag=1574516ca8

Call-ID: 3c26cb88d802-artyyejvbgu8

CSeq: 1 INVITE

Content-Length: 0

[9] 2012/08/27 19:15:04: DTMF: Power: 5 0 1 1 0 0 3 1 2

[9] 2012/08/27 19:15:04: Resolve 54705: udp 190.148.158.168 52738

[0] 2012/08/27 19:15:04: SIP Tx udp:190.148.158.168:52738:

SIP/2.0 401 Authentication Required

Via: SIP/2.0/UDP 192.168.10.100:5075;branch=z9hG4bK-zwi3ht2oa562;rport=52738;received=190.148.158.168

From: "TEST" <sip:453@zuper.solsat.net>;tag=i70wskxj73

To: <sip:*87455@zuper.solsat.net>;tag=1574516ca8

Call-ID: 3c26cb88d802-artyyejvbgu8

CSeq: 1 INVITE

User-Agent: Solsat-PBX/2011-4.2.1.4025

WWW-Authenticate: Digest realm="zuper.solsat.net",nonce="f64ae4ed803a1df0f704e5670c22e644",domain="sip:*87455@zuper.solsat.net",algorithm=MD5

Content-Length: 0

[9] 2012/08/27 19:15:04: DTMF: Power: 32 0 6 0 0 0 13 1 0

[9] 2012/08/27 19:15:04: Resolve 54706: udp 184.174.169.192 5060

[9] 2012/08/27 19:15:04: DTMF: Power: 19 1 4 0 2 2 4 1 0

[9] 2012/08/27 19:15:04: DTMF: Power: 2 2 0 2 0 0 1 1 1

[9] 2012/08/27 19:15:04: DTMF: Power: 2 0 0 0 0 0 0 0 0

[0] 2012/08/27 19:15:04: SIP Rx udp:190.148.158.168:52738:

INVITE sip:*87455@zuper.solsat.net SIP/2.0

v: SIP/2.0/UDP 192.168.10.100:5075;branch=z9hG4bK-zwi3ht2oa562;rport

f: "TEST" <sip:453@zuper.solsat.net>;tag=i70wskxj73

t: <sip:*87455@zuper.solsat.net>

i: 3c26cb88d802-artyyejvbgu8

CSeq: 1 INVITE

Max-Forwards: 70

m: <sip:453@192.168.10.100:5075>;reg-id=1

X-Serialnumber: 000413248F64

P-Key-Flags: keys="3"

User-Agent: snom320/8.4.18

Accept: application/sdp

Allow: INVITE, ACK, CANCEL, BYE, REFER, OPTIONS, NOTIFY, SUBSCRIBE, PRACK, MESSAGE, INFO, UPDATE

Allow-Events: talk, hold, refer, call-info

Supported: 100rel, replaces, from-change

c: application/sdp

l: 355

 

v=0

o=root 718823491 718823491 IN IP4 192.168.10.100

s=call

c=IN IP4 192.168.10.100

t=0 0

m=audio 5066 RTP/AVP 3 101

a=crypto:1 AES_CM_128_HMAC_SHA1_32 inline:cOyPPQ/nq9OfUxzjgOnaA8NNR7F8ONzrHtvuticc

a=rtpmap:3 gsm/8000

a=rtpmap:101 telephone-event/8000

a=fmtp:101 0-16

a=ptime:20

a=rtcp-xr:voip-metrics stat-summary=loss,dup,jitt

a=sendrecv

[8] 2012/08/27 19:15:04: Tagging request with existing tag

[9] 2012/08/27 19:15:04: Resolve 54707: udp 190.148.158.168 52738

[0] 2012/08/27 19:15:04: SIP Tx udp:190.148.158.168:52738:

SIP/2.0 401 Authentication Required

Via: SIP/2.0/UDP 192.168.10.100:5075;branch=z9hG4bK-zwi3ht2oa562;rport=52738;received=190.148.158.168

From: "TEST" <sip:453@zuper.solsat.net>;tag=i70wskxj73

To: <sip:*87455@zuper.solsat.net>;tag=1574516ca8

Call-ID: 3c26cb88d802-artyyejvbgu8

CSeq: 1 INVITE

User-Agent: Solsat-PBX/2011-4.2.1.4025

WWW-Authenticate: Digest realm="zuper.solsat.net",nonce="96548a82ce8446072a82ea5c2a51d840",domain="sip:*87455@zuper.solsat.net",algorithm=MD5

Content-Length: 0

[9] 2012/08/27 19:15:04: DTMF: Power: 0 0 0 2 0 2 0 0 1

[9] 2012/08/27 19:15:04: DTMF: Power: 0 0 0 0 0 2 1 0 1

[9] 2012/08/27 19:15:04: DTMF: Power: 0 0 0 2 0 0 1 0 1

[9] 2012/08/27 19:15:04: DTMF: Power: 1 0 0 0 0 0 0 1 0

[9] 2012/08/27 19:15:04: DTMF: Power: 5 0 0 0 0 0 1 1 1

[9] 2012/08/27 19:15:04: DTMF: Power: 1 2 1 0 0 0 1 1 14

[9] 2012/08/27 19:15:04: DTMF: Power: 2 0 1 2 1 2 0 0 0

[9] 2012/08/27 19:15:04: DTMF: Power: 0 1 2 2 2 0 0 1 0

[9] 2012/08/27 19:15:04: DTMF: Power: 0 5 0 0 2 0 1 0 0

[0] 2012/08/27 19:15:04: SIP Rx udp:190.148.158.168:52738:

ACK sip:*87455@zuper.solsat.net SIP/2.0

v: SIP/2.0/UDP 192.168.10.100:5075;branch=z9hG4bK-zwi3ht2oa562;rport

f: "TEST" <sip:453@zuper.solsat.net>;tag=i70wskxj73

t: <sip:*87455@zuper.solsat.net>;tag=1574516ca8

i: 3c26cb88d802-artyyejvbgu8

CSeq: 1 ACK

Max-Forwards: 70

m: <sip:453@192.168.10.100:5075>;reg-id=1

l: 0

[0] 2012/08/27 19:15:04: SIP Rx udp:190.148.158.168:52738:

INVITE sip:*87455@zuper.solsat.net SIP/2.0

v: SIP/2.0/UDP 192.168.10.100:5075;branch=z9hG4bK-pfy9zcw4h54t;rport

f: "TEST" <sip:453@zuper.solsat.net>;tag=i70wskxj73

t: <sip:*87455@zuper.solsat.net>

i: 3c26cb88d802-artyyejvbgu8

CSeq: 2 INVITE

Max-Forwards: 70

m: <sip:453@192.168.10.100:5075>;reg-id=1

X-Serialnumber: 000413248F64

P-Key-Flags: keys="3"

User-Agent: snom320/8.4.18

Accept: application/sdp

Allow: INVITE, ACK, CANCEL, BYE, REFER, OPTIONS, NOTIFY, SUBSCRIBE, PRACK, MESSAGE, INFO, UPDATE

Allow-Events: talk, hold, refer, call-info

Supported: 100rel, replaces, from-change

Authorization: Digest username="453",realm="zuper.solsat.net",nonce="f64ae4ed803a1df0f704e5670c22e644",uri="sip:*87455@zuper.solsat.net",response="a09a394b10a328bd543ad08733695791",algorithm=MD5

c: application/sdp

l: 355

 

v=0

o=root 718823491 718823491 IN IP4 192.168.10.100

s=call

c=IN IP4 192.168.10.100

t=0 0

m=audio 5066 RTP/AVP 3 101

a=crypto:1 AES_CM_128_HMAC_SHA1_32 inline:cOyPPQ/nq9OfUxzjgOnaA8NNR7F8ONzrHtvuticc

a=rtpmap:3 gsm/8000

a=rtpmap:101 telephone-event/8000

a=fmtp:101 0-16

a=ptime:20

a=rtcp-xr:voip-metrics stat-summary=loss,dup,jitt

a=sendrecv

[8] 2012/08/27 19:15:04: Tagging request with existing tag

[7] 2012/08/27 19:15:04: Set packet length to 20

[6] 2012/08/27 19:15:04: Sending RTP for 3c26cb88d802-artyyejvbgu8 to 192.168.10.100:5066, codec not set yet

[8] 2012/08/27 19:15:04: Incoming call: Request URI sip:*87455@zuper.solsat.net, To is <sip:*87455@zuper.solsat.net>

[8] 2012/08/27 19:15:04: Call from an user 453

[9] 2012/08/27 19:15:04: Resolve 54708: udp 190.148.158.168 52738

[8] 2012/08/27 19:15:04: To is <sip:*87455@zuper.solsat.net>, user 0, domain 1

[0] 2012/08/27 19:15:04: SIP Tx udp:190.148.158.168:52738:

SIP/2.0 100 Trying

Via: SIP/2.0/UDP 192.168.10.100:5075;branch=z9hG4bK-pfy9zcw4h54t;rport=52738;received=190.148.158.168

From: "TEST" <sip:453@zuper.solsat.net>;tag=i70wskxj73

To: <sip:*87455@zuper.solsat.net>;tag=1574516ca8

Call-ID: 3c26cb88d802-artyyejvbgu8

CSeq: 2 INVITE

Content-Length: 0

[8] 2012/08/27 19:15:04: From user 453

[8] 2012/08/27 19:15:04: Set the To domain based on From user 453@zuper.solsat.net

[9] 2012/08/27 19:15:04: DTMF: Power: 1 4 2 3 2 0 0 0 0

[8] 2012/08/27 19:15:04: Call state for call object 279: idle

[0] 2012/08/27 19:15:04: SIP Rx udp:190.148.158.168:52738:

ACK sip:*87455@zuper.solsat.net SIP/2.0

v: SIP/2.0/UDP 192.168.10.100:5075;branch=z9hG4bK-zwi3ht2oa562;rport

f: "TEST" <sip:453@zuper.solsat.net>;tag=i70wskxj73

t: <sip:*87455@zuper.solsat.net>;tag=1574516ca8

i: 3c26cb88d802-artyyejvbgu8

CSeq: 1 ACK

Max-Forwards: 70

m: <sip:453@192.168.10.100:5075>;reg-id=1

l: 0

[4] 2012/08/27 19:15:04: Ignoring directed pickup request for call leg because the difference of -1276990975 is too short

[7] 2012/08/27 19:15:04: set_codecs: for 3c26cb88d802-artyyejvbgu8 codecs "", codec_preference count 6

[9] 2012/08/27 19:15:04: Dialplan: Evaluating !^(\+?[0-9]*)@.*!sip:\1@\r;user=phone!i against *87455@zuper.solsat.net

[9] 2012/08/27 19:15:04: Dialplan: Evaluating !^([0-9]{4})@.*!sip:\1@\r;user=phone!i against *87455@zuper.solsat.net

[9] 2012/08/27 19:15:04: Dialplan: Evaluating !^([0-9]{8})@.*!sip:\1@\r;user=phone!i against *87455@zuper.solsat.net

[8] 2012/08/27 19:15:04: call port 10: state code from 0 to 404

[7] 2012/08/27 19:15:04: Set packet length to 20

[9] 2012/08/27 19:15:04: Resolve 54709: udp 190.148.158.168 52738

[0] 2012/08/27 19:15:04: SIP Tx udp:190.148.158.168:52738:

SIP/2.0 404 Not Found

Via: SIP/2.0/UDP 192.168.10.100:5075;branch=z9hG4bK-pfy9zcw4h54t;rport=52738;received=190.148.158.168

From: "TEST" <sip:453@zuper.solsat.net>;tag=i70wskxj73

To: <sip:*87455@zuper.solsat.net>;tag=1574516ca8

Call-ID: 3c26cb88d802-artyyejvbgu8

CSeq: 2 INVITE

Contact: <sip:453@50.57.92.194:5060>

Supported: 100rel, replaces, norefersub

Allow-Events: refer

Allow: INVITE, ACK, CANCEL, BYE, REFER, PRACK, INFO, UPDATE

Accept: application/sdp

User-Agent: Solsat-PBX/2011-4.2.1.4025

Content-Length: 0

 

 

There is an error that is possibly causing the problem. It says "Ignoring directed pickup request for call leg because the difference of -1276990975 is too short"

 

What can be happening? We really need this function to work.

 

We are on version 2011-4.2.1.4025 (Win32)

 

Thank you very much for your help.

 

Manolo

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Thank you for your reply...

 

We currently have version 2011-4.2.1.4025 (Win32). What version would you recommend us(the more stable and less buggy), and where can I download it?

 

Regards,

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Looking at the version you are using I would recommend http://downloads.snom.net/snomONE/win32/pbxctrl-2011-4.3.0.5021.exe . This version is very close to what you have with few fixes.

 

But if you want a forklift upgrade, then you can use http://wiki.snomone.com/index.php?title=Upgrades page to choose the latest. If you decides to move to any of 4.5 versions, then i suggest you to backup the PBX working directory using the OS file manager.

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Good day,

 

I am triying to download again the version 2011-4.3.0.5021 (Win32), but the link above doesnt work anymore. Could you please tell me where can I download this file again?

 

Thank you

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Those file were on the snom web server and have been removed there. We did not receive copies. Anyway, I don't see a reason to stay on the 4.3 branch; if you want to stay on version 4 you can as well skip to 4.5.1 which has a lot of bugs fixed, including the one in this thread. The 4.5.1 build are available from the wiki.

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