Jump to content
Vodia PBX forum
Sign in to follow this  
mybusinessvoice

auto service flag

Recommended Posts

Hi,

 

I have a customer that would like a automatic service flag setup as the following

 

 

monday-friday 9.00am-5.00pm call the hunt group after hours forward to a AA (Easy i can do that)

 

Saturday-sunday only, forward to a differnet hunt group then finish to a voicemail box

 

please help

Share this post


Link to post
Share on other sites

If the calls end up at the AA then you can create another service flag on the Auto Attendant itself and sent it to a different HG and then timeout to a VM you will have to use the dates for this items has follow.

 

To specify one day, use the MM/DD format (e.g., 11/24 for November 24).

To specify two days, use the MM/DD format with a space between the days (e.g., 12/24 12/25 for December 24 and 25).

you can add as many days as you want by the following the above format.

Share this post


Link to post
Share on other sites

Thanks but I think you misunderstood, what the customer would like is

 

 

1. during the weekdays monday-friday 9:00am-5:00pm hit a hunt group

2. monday-friday 5:00pm-8:59am hit an AA

 

Saturday-Sunday 9:00-5:00P New hunt group

Saturday-Sunday 5:00pm-8:59am hit an AA

 

This needs to happen automatically every week

 

thanks

Share this post


Link to post
Share on other sites

Thanks but I think you misunderstood, what the customer would like is

 

 

1. during the weekdays monday-friday 9:00am-5:00pm hit a hunt group

2. monday-friday 5:00pm-8:59am hit an AA

 

Saturday-Sunday 9:00-5:00P New hunt group

Saturday-Sunday 5:00pm-8:59am hit an AA

 

This needs to happen automatically every week

 

thanks

 

You can setup the 2 service flags (one for week days and other for Saturday and Sunday) and then use those under the "AA->Night service" section to forward the calls to respective hunt groups.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
Sign in to follow this  

×
×
  • Create New...