Zack Posted October 10, 2012 Report Share Posted October 10, 2012 Hi everybody, I am growing really desperate now. I registered on Aastra forum for help but they are taking their sweet time to approve so i can post something. Anyway, I am salesman, running my own company and whole day I sit by the phone and computer and answer incoming calls and e-mails. I am using 2 x 480i phones here in this office and one in Florida when I go there. For provider I am using voip.ms and after years of struggling with trixbox and FreePBX and what not I was fairly happy for maybe year and half with voip.ms service. When you call my number voice mail answers and customer can select ext 1 (sales) and ext 2 (accounting). We are located in Oakville, ON. So 2 months ago I replaced Cogeco Internet service (10/1) with Bell Fibe (15/10). After that I noticed that I am not receiving all the calls there should ring my phone. It is very hard to say when things went awry but result is that somebody calls, dials 1 to get sales line, nothing happens at my end, caller usually hungs up frustrated without leaving a voice mail. I know that I am missing a calls because if person holds on for more than 10-15 seconds voip.ms server sends an e-mail with caller ID data, time how long call lasted and voice mail message (if any). Sometimes, very rarely I hear only very short ring and display shows shortly caller ID, I pickup the phone immediately but there is no connection. So basically: > phone is not ringing and callers think that there is nobody here to answer. I am actually here from 8:00 till 19:00 every day except weekends > sometimes it rings, I pickup the line, start talking and it cuts me off after first few seconds > me calling out is not a problem, only incoming calls are problem * I tried to fix this problem by chatting with voip.ms support. They suggested to remove everything from SIP settings and entering same data into LINE 1 settings. I did and have same results, dropped calls. * I have 2 independent DSL Internet feeds here and I switched phone to other one with no improvements. * One person suggested to change registration times from 15 to 120 or 180. I did, experienced often red light comes on the phone but no change in dropped calls frequency. I can't continue like this. Business is suffering. Not answering phone calls is quick way to go under. Please help if somebody has idea what is going on Thank you, regards, Zack Quote Link to comment Share on other sites More sharing options...
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