rhill Posted December 10, 2012 Report Share Posted December 10, 2012 I setup a plain agent group on PBXnSIP Version: 18.104.22.16831 (Linux) we have Additional license information: Extensions: 440/5000 Accounts: 607/9999 on the server. This new agent group has strange behavior. If a call comes in and rings until X time (this is a basic default setting agent group) the call will sit in either ringing or waiting. The call never gets answered. The caller eventually has to hang up and sometimes this process gets repeated thusly looking like a lot of dropped calls. I have set a if ringing 25 seconds fwd to voicemail setting but I would like to see it stay available for answer. I attempted to send it back into the same agent group by setting the same if ringing 20 seconds fwd to agent group but those calls do not get answered either. What is causing this behavior. There are only 2 agents taking calls or sometimes just 1. So they need to have calls that are queued go to them directly. They use Polycom 550/501 phones. Quote Link to comment Share on other sites More sharing options...
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