Kostya Posted March 12, 2013 Report Share Posted March 12, 2013 Hello everyone. Probably someone experienced MoH setup on SNOM One v. 5.0.6 runed on Debian. I uploaded custom made .wav file, but it does not work during holding. Any idesa regarding this issue? Thank you. Quote Link to comment Share on other sites More sharing options...
Vodia support Posted March 12, 2013 Report Share Posted March 12, 2013 What's the format of the file? When uploading a WAV file, please use 8 kHz Mono, 16 bit files mono. Quote Link to comment Share on other sites More sharing options...
Kostya Posted March 13, 2013 Author Report Share Posted March 13, 2013 What's the format of the file? When uploading a WAV file, please use 8 kHz Mono, 16 bit files mono. Thank you, but the point is that I use the same format 8kHz/16bits. Moreover, I downloaded some .wav-s from /usr/local/snomONE/audio_moh/ and put them via Web menu: "Switch to Admin" -> "Settings:" -> "-General" -> "Music on Hold" (Version: 5.0.6 (CentOS64)). I can see all the uploaded files, but can't reach that they play on hold. How can I check MoH not making a call (like IVR for instance)? Thank you. Quote Link to comment Share on other sites More sharing options...
Vodia support Posted March 13, 2013 Report Share Posted March 13, 2013 Did you select the MOH under the domain settings? Quote Link to comment Share on other sites More sharing options...
Kostya Posted March 13, 2013 Author Report Share Posted March 13, 2013 Did you select the MOH under the domain settings? I selected "All" domains. Is it wrong? And, if I have more than one file how shuld I show to the system which one I would prefer to play? And, should I setup any other menu (for instance "Hount Group"->"Behavior")? Thank you. Quote Link to comment Share on other sites More sharing options...
Vodia support Posted March 13, 2013 Report Share Posted March 13, 2013 That should be fine, send me the file so I can test here on my server, I tested it couple weeks ago and worked fine. You can PM me or send me a link. Thanks Quote Link to comment Share on other sites More sharing options...
Kostya Posted March 13, 2013 Author Report Share Posted March 13, 2013 That should be fine, send me the file so I can test here on my server, I tested it couple weeks ago and worked fine. You can PM me or send me a link. Thanks OK, I'll sent you. But, how can I test it myself? Only with two phones? Or, is there some tricky method? Thanx. Quote Link to comment Share on other sites More sharing options...
Vodia support Posted March 13, 2013 Report Share Posted March 13, 2013 You can create an agent group, then make sure you choose the MOH file under the ACD settings, make sure there are no agents logged in, call into the ACD from an extension, the MOH should play. Quote Link to comment Share on other sites More sharing options...
Kostya Posted March 13, 2013 Author Report Share Posted March 13, 2013 You can create an agent group, then make sure you choose the MOH file under the ACD settings, make sure there are no agents logged in, call into the ACD from an extension, the MOH should play. OK, Thank you. Quote Link to comment Share on other sites More sharing options...
Kostya Posted March 14, 2013 Author Report Share Posted March 14, 2013 The issue is not with the file. It does not play any native file which I setup from /usr/local/snomONE/audio_moh/*. Do I need to buy a license for a custom MoH? I have the Standard bundle for five users which is free for a while. Quote Link to comment Share on other sites More sharing options...
Vodia support Posted March 14, 2013 Report Share Posted March 14, 2013 No you don't need a license for MOH, I will tested in our lab and see it's reproducible. Thx Quote Link to comment Share on other sites More sharing options...
Vodia support Posted March 14, 2013 Report Share Posted March 14, 2013 The MOH setting is working for me from the extension level, HG, ACD ect. Send me your wav file and I can uploaded on my server. thx Quote Link to comment Share on other sites More sharing options...
Kostya Posted March 20, 2013 Author Report Share Posted March 20, 2013 I fixed the issue. "Music on Hold Sources" settings have three options: 1. File; 2. Wave Input; 3. RPT Stream. Some default files are installed in advance and the system uses them. When I erased old file and uploaded new one, the system switched to the second default option, which is "Wave Input". There is no any possibility to direct the system to the exact file of the "File" option. In this case I deleted all other options and left only "File" with uploaded wav-file. After that it started working. Unfortunately, I did not reach that system uses two files in the line. It uses only first setup file and does not see the another one. However, it would be convenient, for instance, if I put a recorded voice after default music. And, bout files would play One-by-One. Anyway, thank you very much for assistance. Quote Link to comment Share on other sites More sharing options...
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