5.0.7 (Win 64) No extn ringback tone

[jmbjmbjmb]

Hi

 

Downloaded/installed/licensed 5.0.7.(Win 64) to a new machine and found the following issues.

 

Audio_moh was missing from the folder list. No problem there, just find another copy and that's fixed.

 

More troubling is the lack of ring tone when calling from one extn to another. Nothing on either the handset or speaker of the calling extn. Destination extn rings normally

 

No audio when a call is forwarded to a mailbox. No prompts, no greetings

 

No audio when calling your own mailbox

 

Restarted services etc, downloaded and installed the Win32 pxctrl.exe file just in case it was 64 bit related (like i think the 5.0.3 release), but still no change

 

Phones are 720's initially at 8.7.3.19, but changed to 8.7.4.7 just in case

 

Have just defaulted to factory config and issues all still exist.

 

System is using audio_uk language pack which appears to be ok. 415 files all that have been tried have played correctly.

 

Any suggestions ?

[Vodia PBX]

Eh did you also install the audio_en folder? Was that also missing?! Are they in the same directory where the PBX has all it's data (e.g. pbx.xml)?

[Vodia support]

Check article on ring melody for ringtone.

 

http://wiki.snomone.com/index.php?title=Ring_Melody

[jmbjmbjmb]

Thank you. You were correct, audio_en was missing as well as audio_moh. That was the problem

[Vodia PBX]

Hmm. Looks like the installer had a problem. Should be fixed now and hopefully also for future versions.