sudo Posted April 5, 2013 Report Share Posted April 5, 2013 I have a customer that is requesting to upload their own, custom error messages. By error message I mean this - If you dial an invalid extension number, the system will play an 'error' message that states it was an invalid extension. In this case they have a 24 hour support queue and a 9-5 support queue, each with non consecutive 5 digit 'account' numbers assigned. The idea is to give out a 'unique' passcode to the 24/7 support customers. That unique password is the non consecutive 5 digit 'account' number. this way they dial the non consecutive 5 digit 'account' number, which rings a queue that has no service flags and will forward out to the on call cell. If the customer mis-dials, they dont want the system default error messages, but a custom "Please dial the passcode again" message. Is this possible on a domain basis? It cant be global for obvious reasons. Thanks in advance! Sudo Quote Link to comment Share on other sites More sharing options...
Vodia support Posted April 8, 2013 Report Share Posted April 8, 2013 This is the file you will need to replace aa_not_existing.wave it's found under audio_en, when you swap the wave file make sure you keep the same "aa_not_existing" naming convention otherwise the pbx will not recognize the name. Quote Link to comment Share on other sites More sharing options...
sudo Posted April 8, 2013 Author Report Share Posted April 8, 2013 This is the file you will need to replace aa_not_existing.wave it's found under audio_en, when you swap the wave file make sure you keep the same "aa_not_existing" naming convention otherwise the pbx will not recognize the name. But will it be a global change across all domains on the pbx? Quote Link to comment Share on other sites More sharing options...
Vodia support Posted April 8, 2013 Report Share Posted April 8, 2013 It will be unless you use the IVR node for this project then you can segregate the error message. http://wiki.snomone.com/index.php?title=IVR Quote Link to comment Share on other sites More sharing options...
sudo Posted April 9, 2013 Author Report Share Posted April 9, 2013 It will be unless you use the IVR node for this project then you can segregate the error message. http://wiki.snomone.com/index.php?title=IVR How? Ive looked over the article you posted and others, but im not sure what I need to do. Quote Link to comment Share on other sites More sharing options...
Vodia support Posted April 10, 2013 Report Share Posted April 10, 2013 I suppose the idea was to send the user who has the 5 digit code to an the IVR from the AA "destination choices" after verified based on the 5 digit code they will be routed to the 9-5 support queue rather then changing the wav file globally. Quote Link to comment Share on other sites More sharing options...
sudo Posted April 10, 2013 Author Report Share Posted April 10, 2013 I suppose the idea was to send the user who has the 5 digit code to an the IVR from the AA "destination choices" after verified based on the 5 digit code they will be routed to the 9-5 support queue rather then changing the wav file globally. Thanks for that great idea! It worked. To reiterate what I did: Created IVR Node Made the new IVR node the destination for the AA Created the dtmf match list to reflect the input I want and the destination Works great, There is no invalid string cause the system is looking to match the input. Only problem was dead air (No recording after initial message plays) Placed it to time out every 10 seconds and trigger itself so the message will 'cycle'. Thanks again. Sudo Quote Link to comment Share on other sites More sharing options...
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