sudo Posted April 5, 2013 Report Share Posted April 5, 2013 I have a customer that is requesting to upload their own, custom error messages. By error message I mean this - If you dial an invalid extension number, the system will play an 'error' message that states it was an invalid extension. In this case they have a 24 hour support queue and a 9-5 support queue, each with non consecutive 5 digit 'account' numbers assigned. The idea is to give out a 'unique' passcode to the 24/7 support customers. That unique password is the non consecutive 5 digit 'account' number. this way they dial the non consecutive 5 digit 'account' number, which rings a queue that has no service flags and will forward out to the on call cell. If the customer mis-dials, they dont want the system default error messages, but a custom "Please dial the passcode again" message. Is this possible on a domain basis? It cant be global for obvious reasons. Thanks in advance! Sudo Quote Link to comment Share on other sites More sharing options...
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