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How has the community been dealing with the need to change and modify scheduled service flags? I hope a previous thread about the need to dynamically change service flags leads to a solution allowing an extension to dial a service flag account and flip it.

 

Could I have this put to the top of the development list? :( Cheers.

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Guest Paul McCabe

It sounds like you need an 'extension field' added that can change the flag (similar to 'Manual" mode operation) when needed, but generally operate in a scheduled mode. In other words, scheduled mode with manual override. is that right?

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It sounds like you need an 'extension field' added that can change the flag (similar to 'Manual" mode operation) when needed, but generally operate in a scheduled mode. In other words, scheduled mode with manual override. is that right?

 

 

I think something like that should work, only with the exception if the business decides to close for bad weather, how would you flip it remotely?

Maybe a password would be better than defining an extension...

 

Assuming you can hit the main AA enter 8 for direct dial press the service flag and then enter the password (4 digit)

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Maybe we can introduce a third mode for the flag in addition to "manual" and "automatic", which would be "semi-automatic" - this way we can definitevely keep backward compatibility.

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Is it done yet? :)

 

In head, yes. Actually no third mode, just filtering for edge state changes. That should do the job without too many changes in the code and in the web interface.

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In head, yes. Actually no third mode, just filtering for edge state changes. That should do the job without too many changes in the code and in the web interface.

 

Will what's in your noggin, allow a business owner to call the system from home and enter a password on an service flag account and put the system into night mode? And the next scheduled event on that service flag will operate as normal?

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No password for the service flag, please! The caller has to authenticate himself e.g. in a calling card and then he can call the service flag also from home or on the road.

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No password for the service flag, please! The caller has to authenticate himself e.g. in a calling card and then he can call the service flag also from home or on the road.

 

Oh good, calling cards - something new to learn. :) happy to test things out.

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When is the "semi-automatic" coming out? ;-) Each client we work with asks for this..(all 3 of them ;-)

In all seriousness it seems like a quick normal request...

 

Maybe call it "scheduled with override" ability...

 

matt

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Did anything every eventuate from this request ?

 

It is something we are asked for regularly.

What is needed is a method of changing the state of a Service Flag before a pre-programmed schedule change. For simplicity, the schedule should regain control of the Service flag at the next event time.

A Manual Service flag allows the "Set" action to continue until removed (great for long weekends or unforeseen weather events etc), but there appears to be no way of temporarily "Un-Setting" a Scheduled Service Flag action should the customer require this occasionally.

 

If there is no method for doing this at present time, please consider this to be a feature request.

 

Thanks

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Well, it is a long time ago... What was changed is that the automatic settings define the change, not the absolute state. For example, when the flag is supposed to turn on the service at 6 PM and someone manually turns it on at 5 PM, then the automatic action does not change the state (because it already changed to the new state). This solves the problem that the secretary may leave earlier, but it does not solve the problem that she wants to leave later.

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Correct. As you say, the leaving early situation is covered, but the working late is not and in these times of austerity.....people are working later :)

 

But seriously, i do think there is a need for this or a similar feature.

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I agree... But how do you want to do this? Have a special code that tell the PBX to ignore the edge next time? Or would it not be more practical to have the LED on the phone come up at 5 PM and when the secretary sees that, she just presses the button and presses it again when she leaves? That is already possible today.

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Well, i have talked to several of our customers who would like this feature and presented them with some options. Not surprisingly, they all opted for a simple solution and this one proposed by SnomOne would be ideal.

 

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Or would it not be more practical to have the LED on the phone come up at 5 PM and when the secretary sees that, she just presses the button and presses it again when she leaves? That is already possible today.

 

 

-------------------------------------------------------------------------------------

 

So if it is possible, how ?

 

 

 

Thanks

 

 

 

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Well, just map the service flag to a phone button. Then the secretary (and also others) can see when the button is on/off. When it comes on, just press it again (then for a few seconds the redirection will be on). Before going home, press it again.

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There must be more to this....After all that would be the first thing a customer would try...press the key with the light on !

 

I've just set up a quick system at home and mapped a scheduled Service Flag account to key 1 on a snom 300

I can see the light is on/off and can control it by altering the schedule time as you would expect. Key 2 is mapped to a manual Service Flag account and works as expected. A key press changes the Service Flag status.

 

But, when the scheduled Service Flag account is "Set", pressing the key 1 on the phone just returns the voice prompt "this feature is not available at this time" and doesn't change the status of the account. The phone screen shows the correct account number is being dialled.

 

Its almost like we need an "Extensions that may change status" field in the Scheduled Service Flag setup, like in the Manual Service flag screen

 

Test system is 4.5.1090 on Win 32

 

 

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