DaveD Posted September 4, 2013 Report Share Posted September 4, 2013 I've configured multiple SIP trunks: > each trunk both inbound/outbound > different DIDs > different [unique] login credentials > same carrier [Vitelity] > same [Vitelity] domain; same proxy [outbound.vitelity.net] Each trunk authenticates OK and accepts inbound traffic OK BUT: > if all trunks are enabled, apparently no trunk accepts outbound calls [this is not a dialplan issue] > if only one trunk is enabled, outbound calls are OK I've used these identical trunks, configured in the identical wayon a PBX appliance box for years, and they worked outbound OK. I've tried the possible solution to create separate inbound andoutbound trunks for each DID (shown elsewhere); this did not work. [Note: this is not a license issue; 'HC' confirms that there is no limiton any version for for number of SIP trunks.] This is critical for use! PBX is useless if this doesn't work. I can post logs for a specific test if you specify one. Dave Quote Link to comment Share on other sites More sharing options...
Vodia support Posted September 4, 2013 Report Share Posted September 4, 2013 Hi, Dave Before you upgraded to 5.1.0 was this working? Is the trunk account coming from multiple trunk providers or the same provider and if it's the same provider are the accounts the same or different? perhaps you can PM us the account so we can try to reproduce it here if possible. Thanks Quote Link to comment Share on other sites More sharing options...
DaveD Posted September 4, 2013 Author Report Share Posted September 4, 2013 This was a new installation--not an upgrade. BUT: I recall that I had this same killer issuewhen I installed earlier versions: 4 and 5.0(on different hardware). That's why Iabandoned the product back then. As I already explained in my first post, this isa single carrier, on the same (authentication)domain but using different accounts. Again: there's not one account; if I PM you thelogon info and you logon, that will lock out theaccounts here. That's not a great idea. Isn't there some log info that will tell you what'sgoing on? This is--generally speaking--a veryordinary 5.1.0 installation, except perhaps thatit is on Windows SBS server 2003 (32bit), usingport 81 as access. [i can't get SSL port 444 to work.] And again, you're right: I've had this exact problembefore with earlier builds. It's likely a trunk compatibilityissue, because others have reported similar problemswith Vitelity trunks. But Vitelity is a major ISP... Dave PS: I find that if I disable all but two trunks, only one ofthe two is active; the other responds with fast busy, asif the trunk were out of service. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted September 5, 2013 Report Share Posted September 5, 2013 If you are using trunks only for outbound traffic, try to set them as outbound only in the trunk setting. At least this way you can make sure that they are not messing up inbound traffic. If all trunks register (for inbound traffic) at the same time, you might just confuse the service provider with overlapping registrations. Also you have to keep in mind, that in the SIP world a trunk does not mean a physical connection with a cable. At the end of the dialing process, a SIP INVITE packet leaves the PBX, no matter what trunk the PBX has selected during the routing of the call. If all trunks are configured the same way, then the packets will also look the same. If you just want to change the caller-ID that you would like to present, you can also achieve that with the ANI field in the extension which is placing the call. This issue has nothing to do with Windows or license or even version 4 or version 5. Quote Link to comment Share on other sites More sharing options...
DaveD Posted September 5, 2013 Author Report Share Posted September 5, 2013 No, these trunks are not only for outbound traffic,as I already pointed out. I tried setting up separateaccounts for each trunk--one outbound, one inbound. That didn't resolve this issue. If I'm 'confusing' the ISP with registrations, why didn'tthe Epygi appliance I used for years have the same issue? These are the same trunks--same accounts. I've also used other software PBX without this problem. This is not an issue about CID; I never even mentioned that. I do have questions about CID--for another thread. As you say, probably not a Windows or license issue. But I'm left with a system that doesn't work, while my oldjunky appliance does (although it has other issues). Isn't it likely the log files will tell you what's wrong? Dave Quote Link to comment Share on other sites More sharing options...
Vodia support Posted September 5, 2013 Report Share Posted September 5, 2013 This article explains how to get a simple invite from the system . http://wiki.snomone.com/index.php?title=How_to_Take_SIP_log_file. If you need us to further investigate, you can upgrade your support to priority by purchasing a ticket and we can log into your unit and verify what the issue might be. Thanks Quote Link to comment Share on other sites More sharing options...
DaveD Posted September 5, 2013 Author Report Share Posted September 5, 2013 Thanks for that! I've sent you a PM with log and dialplan attached. Note that the visual log in the domain log screen shows very strangely; some of the text is full size, but most of the SIP details are in very smalltype, and unreadable. This happens both in Chrome and Firefox. If I copy and paste to Notepad [plain text], all text is full-size. (The logfile I sent is in plain text and doesn't show this issue.) luck, Dave PS: trunk I provided is currently set to 'ATA' type routing. Quote Link to comment Share on other sites More sharing options...
Vodia Telephone System Posted September 10, 2013 Report Share Posted September 10, 2013 can you send me those log messages Quote Link to comment Share on other sites More sharing options...
DaveD Posted September 17, 2013 Author Report Share Posted September 17, 2013 I sent you the complete log messages, and alsothe dial plan, fully annotated. As tech supportrequested, I also provisioned a Vitelity DID(SIP trunk) for your exclusive testing use. You did evaluate the SIP traffic log briefly, andsaid there are important aspects missing. Yousaid a week ago that you would do further testing. This PBX is still unable to use multiple trunks;have you made any progress? thanks, Dave Quote Link to comment Share on other sites More sharing options...
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