Jump to content

Call Dropped after 11 minutes


darkfire1515
 Share

Recommended Posts

I am constantly having the audio of the call completely drop out after 11 minutes of talking.

 

It seems like the call timers on both sides continue but I get an RTP Timeout soon after the drop.

 

I need to manually hang up both phones for them to disconnect tho. (Cell phone for external and softphone for internal)

 

These calls are dropping on all phones including physical phones.

 

Can anybody help with this problem? It is extremely urgent!

 

Thank you all for your help!

Link to comment
Share on other sites

There is a RTP timeout after 11 minutes. The phone seems to stop sending media after 10 minutes I guess, and then the PBX eventually pulls the plug. The phone (3CXPhone) should send comfort noise or some other keep-alive traffic to keep the media connection alive, otherwise it will not work with NAT anyway. Try using other soft phones, they all do that.

 

If the call drops while you are talking (the phone cuts off the media), then there is probably a license issue with the soft phone. Maybe it is a demo license that works only for 10 minutes?

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...