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Polycom VVX version, missed call list


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We are using Polycom VVX for the past few months, but we keep on having customers call in, that they dont see their missed calls on their phones, We found that sometimes its on the phone, and sometimes you come to the phone and the calls in recent are old calls from last week.


Does anyone know how to fix this and where can the problem be?

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The missed calls are maintained on the phones (there is no SIP standard for this). The only thing the PBX does is indicate weather a CANCEL message was because someone else picked up. In this case the phone is supposed not to add the call to the missed call list. Also, a reboot resets the missed call list as it is a local list on the phone.

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