thstergi Posted November 6, 2013 Report Share Posted November 6, 2013 Hi , A customer with snom one installed with the premium license of 20 users wants to purchase an extra license of the CSTA browser. How i will inser the license to Snom One wihtout loosing the current configuration ? Is there a special procedure to add the new license to the existing one ? Kind Regards Quote Link to comment Share on other sites More sharing options...
Vodia support Posted November 6, 2013 Report Share Posted November 6, 2013 Hi, please check this article on how to add on. http://wiki.snomone.com/index.php?title=Assign_an_add_on_to_your_license. Quote Link to comment Share on other sites More sharing options...
thstergi Posted November 6, 2013 Author Report Share Posted November 6, 2013 Hi , I saw your link. The current PBX has already a license. So if I go to Tab General - > Settings-> License and put there the code to add the new feature , i will not lost the current license ? Am I correct ? I will try that to a live environment and i do not want to loose the current license or have big downtime Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 6, 2013 Report Share Posted November 6, 2013 You can always check your license when you are logging in to snomone.com. Bundles can have additional features added. The highest bundle counts if you have multiple bundles (e.g. a free plus a ten would result in a ten). Quote Link to comment Share on other sites More sharing options...
thstergi Posted November 18, 2013 Author Report Share Posted November 18, 2013 Hi , I followed your instructions ordering a trial version of CSTA feature and associate it with the key of the existing bundle in order to perform a demo to the customer but unfortunately it didn't work. I couldn't see the feature in System -> General . The server is isolated from internet and i have manually to connect it to internet just for a while in order to apply the new key and contact with snom servers. What could go wrong ? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 19, 2013 Report Share Posted November 19, 2013 You need to have Internet access if you want to add something to the license. The activation is is just a token for the real license code that contains all the details of the license and it must be downloaded by the PBX. Quote Link to comment Share on other sites More sharing options...
thstergi Posted November 19, 2013 Author Report Share Posted November 19, 2013 Yes indeed . I gave internet access to the server for about 15 minutes. I put the new key (actually is the same key , ordered again with the trial add-on feature of CSTA) but in System Overview it didn't show the CSTA feature. I tried about 3 times with no result and then I switched the server networks not to be on internet. Quote Link to comment Share on other sites More sharing options...
thstergi Posted November 19, 2013 Author Report Share Posted November 19, 2013 I tried the same procedure in lab with the free license and add the CSTA trial and worked just fine. Any idea what could get wrong ? Quote Link to comment Share on other sites More sharing options...
Vodia support Posted November 19, 2013 Report Share Posted November 19, 2013 Hi, Can you provide us access to your machines so that we can sort this out, You can PM me the credentials and I will be able to look at the log files. Thanks Quote Link to comment Share on other sites More sharing options...
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