timelo Posted April 8, 2014 Report Share Posted April 8, 2014 Hello, I'm posting in this forum because I can't find informations on how to setup a time range when I'm configuring a forward on a no answer call. I need to redirect the calls to a cell phone when the user is not answering, only between 08am and 5pm (in french 08h et 17h). The redirection to the cell phone works fine but always, even if I scheduled the time like this : "08:00 - 17:00". Can you tell me if there is a particular way to put a time range ? Thank you in advance. Regards, Quote Link to comment Share on other sites More sharing options...
Vodia support Posted April 8, 2014 Report Share Posted April 8, 2014 Hi, Timelo we will run this scenario in our lab. Keep you posted. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted April 9, 2014 Report Share Posted April 9, 2014 This feature is available in 5.2.2. When you add a redirection number, you will see the fields for the redirection time showing up below the redirection number. Quote Link to comment Share on other sites More sharing options...
timelo Posted April 9, 2014 Author Report Share Posted April 9, 2014 Thank you both for your answers.The IPBX is already at version 5.2.2 and I see the fields that you are telling me. That's were I put the time (I have a field for every day in the week and one for holidays.) but it's not working. Regards, Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted April 9, 2014 Report Share Posted April 9, 2014 Try positive and negative logic (when it should redirect or when it should not redirect). Maybe there was a misunderstanding when the event "fires". Quote Link to comment Share on other sites More sharing options...
voipguy Posted April 9, 2014 Report Share Posted April 9, 2014 This feature is available in 5.2.2. When you add a redirection number, you will see the fields for the redirection time showing up below the redirection number. Hmmmm.....I didn't see this in the 5.2.2 release notes, If I hadn't read this post I wouldn't have know this new feature was added. Quote Link to comment Share on other sites More sharing options...
timelo Posted April 10, 2014 Author Report Share Posted April 10, 2014 Hello Vodia PBX, Thank you for your answer, but I already tried the include time and the exclude time option, neither of them are working. I will try to make some tests again today and look at the logs to have more information on my problem. Regards, Quote Link to comment Share on other sites More sharing options...
Vodia support Posted April 10, 2014 Report Share Posted April 10, 2014 Hi, timelo this has been tested on version 5.2.2 please check below so you can set the proper time format. Explicitly specify available times: This setting allows a user to specify a schedule for the system to use when calling the cell phone. Users must populate the fields for each day of the week. —Users can use either the 24-hour format (e.g., 21:00 for 9:00 p.m.) or the English AM/PM style (e.g., 9:00P for 9:00 p.m.). However, both formats require a start time and an end time (e.g., HH:MM-HH:MM). —To specify more than one time segment, the following format must be used: 9:00-12:00 13:00-17:00 —To specify the days on which the schedule should not be activated, such as a holiday or any other day, the holiday field must be used. To specify 1 day, use the MM/DD format (e.g., 11/24 for November 24). To specify 2 days, use the MM/DD format with a space between the days (e.g., 12/24 12/25 for December 24 and 25). Quote Link to comment Share on other sites More sharing options...
timelo Posted April 11, 2014 Author Report Share Posted April 11, 2014 Hello Vodia support, Thank you for your answer. I already found the proper time format using the information on the doc for the service flags. I tried again with populating the fields for each day of the week like you told me. (Not the field holiday) But it's not working, the redirection works all the time it seems that it does not take into consideration the time I put in the fields. Quote Link to comment Share on other sites More sharing options...
Vodia support Posted April 11, 2014 Report Share Posted April 11, 2014 Have you check the system time on the PBX? to verify you can look at a SIP trace from the logfile section to verify that time is correct. Quote Link to comment Share on other sites More sharing options...
timelo Posted April 13, 2014 Author Report Share Posted April 13, 2014 Yes it was my first verification. The PBX has the right time and date. I made a test with the log on, like I said I would in my previous post. I could see informations about the redirection to the cellphone but I didn't see any informations about the time I put in the fields for the redirection. So I won't post it in here. It's like the PBX doesn't even know I put informations in the fields. Do I have to reboot the PBX or some other thing to enable this feature ? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted April 13, 2014 Report Share Posted April 13, 2014 We simple need to re-test this. It is on the to-do list for this week. Quote Link to comment Share on other sites More sharing options...
timelo Posted April 14, 2014 Author Report Share Posted April 14, 2014 Thank you. I will be waiting for your answer. Regards, Quote Link to comment Share on other sites More sharing options...
timelo Posted April 23, 2014 Author Report Share Posted April 23, 2014 Hello. I wanted to know if you made any progress on my problem ? Regards Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted April 23, 2014 Report Share Posted April 23, 2014 We tested it, and it worked for the cases that we tested. It would be great if you can give use access to the system so that we can see what you are doing different that we do (send me a private message). Quote Link to comment Share on other sites More sharing options...
timelo Posted April 28, 2014 Author Report Share Posted April 28, 2014 Hello Vodia PBX, Sorry for the wait. I sent you by PM all information to access our system. I will be waiting for your answer. Regards, Elodie Quote Link to comment Share on other sites More sharing options...
Vodia support Posted April 29, 2014 Report Share Posted April 29, 2014 Hi, Timelo can you also send me the PM as well. Best regards Quote Link to comment Share on other sites More sharing options...
timelo Posted May 7, 2014 Author Report Share Posted May 7, 2014 A little update in this topic, if anyone is interested. After a lot of tests with the support. We finally found out that the first section in the redirection page might be buggy when using time schedule. But in the second section (GSM) the redirection with a schedule is working just fine. I will keep you posted if I have anything new Quote Link to comment Share on other sites More sharing options...
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