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Vladlin

issue accessing voicemail or another extension

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Check if the call is being forward or the redirection cell phone is activated. It sounds like the call is being terminated out of the system??

Maybe you can post a SIP trace..

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If you are using 5.2, turn the PCAP logging on for that extension. There you should see in the PCAP what is going wrong (if not send us a link and we'll take a look).

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I am using windows based 5.1.3, because 5.2.2 version just stopped responding and I had to downgrade.

instead of connecting directly I would prefer to have an online session.

 

Regards

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before we upgrade I need to speak with someone and I need to repair it today, I have a support ticket purchased which was not really used.

please call me

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The log clearly states that the call was terminated by the user before the user tries to authenticate he or herself. Try setting the phone to factory default or provisioning the phone so it can properly make a call. http://vodia.com/documentation/index Check for Provisioning


"Request terminated by user"


2014/4/29 12:58:37 Rx: udp:99.231.128.232:61042 (389 bytes)

CANCEL sip:821@365bloor.vipros.net;user=phone SIP/2.0

Via: SIP/2.0/UDP 192.168.0.26:3072;branch=z9hG4bK-e31fspv6hg5i;rport

From: "Marie Zovko - 21" <sip:21@365bloor.vipros.net>;tag=0tqlaj5jdd

To: <sip:821@365bloor.vipros.net;user=phone>

Call-ID: a5d95f53b352-zx4tmykimcl4

CSeq: 2 CANCEL

Max-Forwards: 70

Reason: SIP;cause=487;text="Request terminated by user"

Content-Length: 0

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