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2nd Language option for Auto Attendant--how does it work?


koolandrew
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The documentation on this subject is not clear.

 

If i enable a second language in the ivr, (ie first being English, second being German), what is the result supposed to be, as nothing happens.

 

Is it required to have an option in the IVR that the caller hears (Welcome to XYX company, to listen in Deutche, press 1,...blah blah blah), and then redirect 1 to another autoattendant??

 

I dont understand how the dual language selection works in the auto-attendant section.

 

Thanks

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Hi, Make sure you have the language pack 1st

 

 

http://wiki.snomone.com/index.php?title=Language_Prompts

 

Once your language pack has been downloaded there is no need in restarting the system.

 

1. Navigate to your AA ------> to Second language:Choose your language here.

 

2. Go to Direct destination-----> add your input number and choose Announce 2nd language

 

and save.

 

Call into your AA and let the prompt play it will then say press 2 to choose a 2nd language.

 

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