Keven Vachon Kiptel Posted March 20, 2007 Report Share Posted March 20, 2007 Hi , I would like to find somenone to help us developping a solution to integrate PBXnSIP with SugarCRM , currently we are looking to develop a solution with SugarCRM for one of your customer but the only plugin that exist for VOIP is VoiceRD for Asterisk , please send private message if you're interest Quote Link to comment Share on other sites More sharing options...
hosted Posted December 14, 2007 Report Share Posted December 14, 2007 We have a customer who is asking for this integration as well. I was just going to do some simple curl requests. Quote Link to comment Share on other sites More sharing options...
Marijn Rispens Posted August 7, 2008 Report Share Posted August 7, 2008 We have a customer who is asking for this integration as well. I was just going to do some simple curl requests. Is it possible to show me some of the functions? Can't seem to develop a good starting point. Thanx! Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted August 7, 2008 Report Share Posted August 7, 2008 Is it possible to show me some of the functions?Can't seem to develop a good starting point. For us, it would be very useful to see a working example on how the PBX writes a CDR to the CRM. Then we can relatively easily add this to the PBX. Quote Link to comment Share on other sites More sharing options...
Santiago Londoño Posted March 16, 2009 Report Share Posted March 16, 2009 Greetings, We're currently doing this for Concursive CRM. We already have a couple of working examples. Quote Link to comment Share on other sites More sharing options...
simy202 Posted January 6, 2011 Report Share Posted January 6, 2011 Greetings, We're currently doing this for Concursive CRM. We already have a couple of working examples. I would like to integrate SugerCRM too, Please help me out! Quote Link to comment Share on other sites More sharing options...
Pablo Posted January 18, 2013 Report Share Posted January 18, 2013 I would like to integrate SugerCRM too, Please help me out! Has anyone been able to figure this out? I'd like to accomplish this, as well. I recently got SugarCRM Community Edition up and running on a GoDaddy shared-hosting account. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 18, 2013 Report Share Posted January 18, 2013 Another topic that we have on the to do list for centuries... Now that we have made some good progress with stuff like ActiveSync maybe this could be next! Because we don't have any SugarCRM inhouse it would be great if we can get some access for the integration. Quote Link to comment Share on other sites More sharing options...
Pablo Posted January 18, 2013 Report Share Posted January 18, 2013 Another topic that we have on the to do list for centuries... Now that we have made some good progress with stuff like ActiveSync maybe this could be next! Because we don't have any SugarCRM inhouse it would be great if we can get some access for the integration. I can give you access. I'll create a user account for you & PM you the credentials. Quote Link to comment Share on other sites More sharing options...
socnet Posted August 28, 2013 Report Share Posted August 28, 2013 Hi. Sorry to resurrect an old thread, but in case it's interested, we can help you with SugarCRM integration or integration to other common CRM packages using desktop software. You can see more information here: http://plus-software.com/plus.php?tab=7&item=21 Or if anyone prefers, you can PM me for more information. Thanks Quote Link to comment Share on other sites More sharing options...
patrickhogan Posted September 2, 2014 Report Share Posted September 2, 2014 If you need integration of Sugar CRM with any phone system as per your client requirements, you can visit : https://www.callinize.com/integrations/sugarcrm/ to see how you can integrate it well. You can sign up at Callinize for a free trial for 15 days. Quote Link to comment Share on other sites More sharing options...
Vodia Telephone System Posted September 3, 2014 Report Share Posted September 3, 2014 There are some things to consider: First of all, what do we want to enter the CRM system when making or receiving calls and in what way? There are many different combinations and everyone would like it in their specific way. So, integration is one thing but also how do we provide the flexibility to the customers to enter whatever they want and when. For example, we have already done one way of it and if it suits someone, maybe they can use it already. However it has not been vigorously tested, nor on all versions and flavors of the CRM. If you want to test it though, all you will need is a CRM license from us on one of our latest versions, preferably 5.2.4. It is implemented as follows: You enter the CRM URL (version included) in a setting together with the username and password of the account in the CRM where the entries should be made. These settings are extension based so every person who has an account in the CRM will have his/her calls recorded in his/her account on the CRM. Now, whenever a call is made or received on that extension, the PBX will record it in the CRM under calls for that extensions account with the destination number and duration. The PBX will also link the destination number to the contact that it finds in that CRM account which matches the number. And if the contact that was already entered by the user under an account, therefore it will be linked to the account in this way. The date and time of the call is already entered by the CRM system when the entry is made. The PBX makes this entry first when a call is connected with 0 duration, so that a person could check who it is (if the contact is found), and then refreshed that same entry when the call ends, so that the duration can be entered for the call. So that's one way we have done it. Another way would be to use our CSTA browser which triggers a URL in the default browser and can be used for say a CRM entry etc. Details here: http://wiki.snomone.com/index.php?title=Csta_Browser For people who may want to integrate it in their custom way, they can use our CSTA interface to get information from the PBX and also be able to control certain aspects of it. You can find details on our CSTA interface and API here: http://wiki.snomone.com/index.php?title=CSTA_api http://wiki.snomone.com/index.php?title=CSTA_example I hope it helps. Quote Link to comment Share on other sites More sharing options...
netpro78 Posted March 4, 2019 Report Share Posted March 4, 2019 Since there is now a drop down in the PBX for SugarCRM, I am interested in any documentation as to how to set it up, and versions that are supported. Quote Link to comment Share on other sites More sharing options...
Support Posted March 11, 2019 Report Share Posted March 11, 2019 We integrated it a few years back for the community version. But I believe they have discontinued that and it seems they have also significantly changed the API model. So whereas it worked then, it will probably not work now and may actually have to be done again from scratch, which will not happen soon IF we decide to add it again. Quote Link to comment Share on other sites More sharing options...
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