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Forward AA calls to cell phone


MichaelW
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We are looking for a way to forward all our technical support calls to a cell phone when needed. The calls come through our main AA and into another queue that the techs login to. We tried having a user login to the queue then forward all the calls from his ext to the cell that didn't work it only forwarded calls that came directly to his ext. It would be great if this could be done from the web page also so if a user is going to work from home he can setup the ACD Calls all to go to his cell phone.

 

Thanks.

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We are looking for a way to forward all our technical support calls to a cell phone when needed. The calls come through our main AA and into another queue that the techs login to. We tried having a user login to the queue then forward all the calls from his ext to the cell that didn't work it only forwarded calls that came directly to his ext. It would be great if this could be done from the web page also so if a user is going to work from home he can setup the ACD Calls all to go to his cell phone.

 

You can redirect the calls from the ACD to an external number, that should be no problem. If you redirect from a ACD also to an extension, then the cell phone redirection rules apply again and the call will fork to the cell phone as well.

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