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davicval

IVR Node setup

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Hi,

 

I'm trying to create an IVR but I can't find the way to do it correctly.

 

My first issue is that there is no song when I try to call the number added on the PBX. It's like I don't have an IVR node configurated.

 

This is the configuration I did, with the filled ANI field.

mini_543503Capturedcran20141230112404.pn

 

I paid attention to choose the right type for my wav file but after I save my configuration, everytime I try to edit the IVR node, the audio file is missing. Is it something normal? Did I miss a parameter?

 

 

David

 

 

 

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Hi,

 

I sent you an PM on 31 December with the attached wave file as you asked me.

 

If you can tell me if the file is in the correct format, and if you know what could be the reason of my problem, that will really help me.

 

 

Best regards,

David

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Hi,

 

Thanks for the audio file. I tried it but apparently it doesn't change anything.

 

But I think I know what is my problem. I created an IVR node but this one is not assigned to a specific extension or a hunt group. So my question is how can I do that? Because I have 2 extensions for my test and a hunt group but there is no link between them and the IVR node. And I don't find a field in the IVR node setup that can let me do the relation.

 

Best regards,

David

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