davicval Posted December 30, 2014 Report Share Posted December 30, 2014 Hi, I'm trying to create an IVR but I can't find the way to do it correctly. My first issue is that there is no song when I try to call the number added on the PBX. It's like I don't have an IVR node configurated. This is the configuration I did, with the filled ANI field. I paid attention to choose the right type for my wav file but after I save my configuration, everytime I try to edit the IVR node, the audio file is missing. Is it something normal? Did I miss a parameter? David Quote Link to comment Share on other sites More sharing options...
Vodia support Posted December 30, 2014 Report Share Posted December 30, 2014 Hi, David is the file formatted to 8 kHz Mono, 16 bit files? If it's and you're still having an issue please send me an PM with the attached wave file. Best regards Quote Link to comment Share on other sites More sharing options...
davicval Posted January 6, 2015 Author Report Share Posted January 6, 2015 Hi, I sent you an PM on 31 December with the attached wave file as you asked me. If you can tell me if the file is in the correct format, and if you know what could be the reason of my problem, that will really help me. Best regards, David Quote Link to comment Share on other sites More sharing options...
Vodia support Posted January 9, 2015 Report Share Posted January 9, 2015 Hi, The file in your MB. Thanks Quote Link to comment Share on other sites More sharing options...
davicval Posted January 12, 2015 Author Report Share Posted January 12, 2015 Hi, Thanks for the audio file. I tried it but apparently it doesn't change anything. But I think I know what is my problem. I created an IVR node but this one is not assigned to a specific extension or a hunt group. So my question is how can I do that? Because I have 2 extensions for my test and a hunt group but there is no link between them and the IVR node. And I don't find a field in the IVR node setup that can let me do the relation. Best regards, David Quote Link to comment Share on other sites More sharing options...
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