djanjic Posted February 18, 2015 Report Share Posted February 18, 2015 Hello, we have a customer who wants to play one message one day a week for few hours and then switch to a different one for the rest of the night/week. This second message will play for the rest of the week after normal business hours. I am struggling to set this up, here is the scenario: Monday regular hours are 8- 6 PM after this time one message will play till 10PM and then after 10 PM there will be another message (regular after hour message. This message will be playing for the rest of the week. So the only problem day is Monday between 6 PM and 10 PM. All other days are 8-6 regular hours. Dusan Quote Link to comment Share on other sites More sharing options...
Vodia support Posted February 19, 2015 Report Share Posted February 19, 2015 Hi, Dusan Looks like the service flag is the way to go. http://vodia.com/documentation/serviceflags Quote Link to comment Share on other sites More sharing options...
djanjic Posted February 21, 2015 Author Report Share Posted February 21, 2015 I guess I didn't communicate my confusion well enough? I am aware that I should resolve thisissue with service flags. The problem is I don't know how in this case. In other words how is one IVR going to play between 5 PM and 10 PM and then Regular message for the rest of the week comes on? Remember their regular time is 8 - 5 every day Something has to click between 5 and 10 on Monday and then after 10 again for the rest of the week... Quote Link to comment Share on other sites More sharing options...
Vodia support Posted February 23, 2015 Report Share Posted February 23, 2015 Hi, Dusan You'll need 2 service flags. Under the Night service setting you'll set Service flag 2 will 1st then set the 2nd Service flag under the same account. Quote Link to comment Share on other sites More sharing options...
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