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davicval

Can't listen voicemails with Google Chrome

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Hello,

 

I can't listen voicemails with Google Chrome (I just saw I can't listen voicemails on Firefox either). But I have no issues to listen when i'm using Safari.

 

So my question is do you have any extension or solution that can help me to listen my voicemails when using Chrome and to not have to download them?

 

 

Cheers,

David

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Media playback is a HTML5 feature. Most browser support that today; however the devil is as usual in the detail. The problem is that the PBX supplies a specific audio format which is not supported by all browsers. However as far as we can tell, it should work with Chrome (IE is the problem). Maybe you just need to move to the latest browser version and then it magically works.

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Hello,

 

My colleagues and I have the same issue with Chrome, we can't listen the media on the browser and we have the latest version.

 

mini_797039Capturedcran20150427094756.pn

 

Can it be something else? I don't think I can choose the format of the media, right?

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Well it can be the firewall. Generally, such problems can be troubleshooted by turning on "Inspect Element" after right-click on the browser window. There you should see if there are any JavaScript errors or network traffic problems.

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