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Switch off announcement after greeting

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Hi,

 

after the message greeting1 the system plays a announcement with please leave a message after the tone and you have more options etc..

How switch off the message after playing the mailbox message.

 

We found only this Play envelope information before playing the mailbox message: with no effect.

 

thanks

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I have a mutual customer that has their voicemail boxes setup to play the Mailbox Explanation Prompt after the mailbox greeting. The issue is, the first two options (# for more options and 0 for the operator) are the voice of the 'canned' PBX lady voice. The third option (Press 3 to connect to the cell phone) is a male's voice and was obviously recorded by someone onsite and put into place.

 

My question is, is there a way to:

 

#1 Have a 'canned' recording say this to the caller

 

If not,

 

#2 Where does one record a NEW prompt for this?

 

Thank you for your time,

 

John Woelz

Telecommunication Systems, Inc.

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