zelosat 0 Report post Posted July 17, 2015 Hello guy, in teh ACD i have under "Miscellaneous" the Option: "After the Maximum calls is reached" to select: reject with Audio message! Where i can Uplod or define the Audio message? I tried everything but i can't find the solution :-/ Thank you for helping Quote Share this post Link to post Share on other sites
Vodia PBX 0 Report post Posted July 17, 2015 There are two things that you can do when the maximum number of calls has been reached: Reject the call or play an audio message. The message itself is "hard wired", but it reads the file pb_busy_callback.wav from the audio directory; so if you want to do your own you can just overwrite that file with your own message. It would affect all ACD though and cannot be done individually per ACD. http://www.vodia.com/documentation/agentgroups just updated. Quote Share this post Link to post Share on other sites
