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Hello guy,


in teh ACD i have under "Miscellaneous" the Option: "After the Maximum calls is reached" to select: reject with Audio message!


Where i can Uplod or define the Audio message?


I tried everything but i can't find the solution :-/


Thank you for helping


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There are two things that you can do when the maximum number of calls has been reached: Reject the call or play an audio message. The message itself is "hard wired", but it reads the file pb_busy_callback.wav from the audio directory; so if you want to do your own you can just overwrite that file with your own message. It would affect all ACD though and cannot be done individually per ACD.


http://www.vodia.com/documentation/agentgroups just updated.

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