ap_6200 Posted April 4, 2008 Report Share Posted April 4, 2008 I'm confused on something: Three days ago, I was getting Agent Queue status emails like this: Overview on the status of queue Agent Queue on 2008/04/01 Agent Name Availability DND Calls Duration 101 Office Logged Out Off 0:00:00 102 Office Logged Out Off 16 0:06:28 103 Office Logged Out Off 10 0:06:02 104 Office Logged In Off 21 0:14:30 105 Office Logged Out Off 37 0:16:31 106 Office Logged Out Off 0:00:00 107 Office Logged Out Off 50 0:39:39 110 Office Logged Out Off 0:00:00 111 Office Home Logged Out Off Hangup while waiting 139 Hangup while ringing 40 I made a change to the Agent Queue to Event for connecting the call: from "Entering the Agent Group", to "Agent Picks up Call" And now my emails are like this: Overview on the status of queue Agent Queue on 2008/04/03 Agent Name Availability DND Calls Duration 101 Office Logged Out Off 0:00:00 102 Office Logged Out Off 0:00:00 103 Office Logged Out Off 0:00:00 104 Office Logged In Off 0:00:00 105 Office Logged Out Off 0:00:00 106 Office Logged Out Off 0:00:00 107 Office Logged Out Off 0:00:00 108 Office Logged Out Off 0:00:00 110 Office Logged Out Off 0:00:00 111 Office Home Logged Out Off 0:00:00 Hangup while waiting Hangup while ringing So that's question 1: - Why does this affect my logs? Question 2: - I want to be able to know, by looking in the call logs - which of my Office Agents picked up a certain call. (Currently, if you are monitoring the Calls in the Active Agent Queue, it will tell you who answered and is on the call) - However on the main call logs (historical) - it does not indicate who picked up the call. Thanks for the input. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted April 6, 2008 Report Share Posted April 6, 2008 The statistics are in the web interface a snapshot of the current day. They are reset on midnight, just after the email has been sent out (if enabled). Who pickup up the call cannot be seen in the web interface. However the CDR contain that information, it is in the "tuser" field. Quote Link to comment Share on other sites More sharing options...
ap_6200 Posted April 7, 2008 Author Report Share Posted April 7, 2008 The statistics are in the web interface a snapshot of the current day. They are reset on midnight, just after the email has been sent out (if enabled). Who pickup up the call cannot be seen in the web interface. However the CDR contain that information, it is in the "tuser" field. I realize that the stats are reset... what i'm saying is they're now not gathering because of the setting change i made above. Can you put the "tuser" field in the web interface CDR? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted April 7, 2008 Report Share Posted April 7, 2008 I realize that the stats are reset... what i'm saying is they're now not gathering because of the setting change i made above. Strange. Looks like the saving confuses the list of current agents which seems to trigger the panic reaction to clear the statistics. Can you put the "tuser" field in the web interface CDR? Probably a good idea. Quote Link to comment Share on other sites More sharing options...
ap_6200 Posted May 1, 2008 Author Report Share Posted May 1, 2008 Strange. Looks like the saving confuses the list of current agents which seems to trigger the panic reaction to clear the statistics.Probably a good idea. Did this happen in one of the latest releases? Quote Link to comment Share on other sites More sharing options...
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