Leonmeijer Posted April 7, 2008 Report Share Posted April 7, 2008 When an external incomming call reaches my PBXnSIP it will be send to the first extension: 32 mailbox disabled, redirect after 10 seconds to extension: 33 mailbox disabled, redirect after 10 seconds to extension: 34 mailbox disabled, redirect after 10 seconds to extension: 32 ... This works fine, but when e.g. extension 34's network cable is unplugged the call will be dropped... instead of being redirected, how can I configure PBXnSIP so that the call will be forwarded if the extension is nog "connected/logged in"? to prevent dropping of the call. I tried it with an agent group but then the caller doesn't hear the phone ringing and all phones will go to ring, a hunt group did the same problem, when it reached the disconnected/unplugged phone/extension it droppes the call. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted April 7, 2008 Report Share Posted April 7, 2008 How long is the device unplugged? If the PBX thinks there is still a registered device, things will get tricky. After the registration expires, it should not try to call the device and immediately redirect the call (not even after the timeout). Quote Link to comment Share on other sites More sharing options...
Leonmeijer Posted April 8, 2008 Author Report Share Posted April 8, 2008 How long is the device unplugged? If the PBX thinks there is still a registered device, things will get tricky. After the registration expires, it should not try to call the device and immediately redirect the call (not even after the timeout). The deveice didn't register yet (Yesterday I've updated the PBXnSIP software to the latest version) but it still doesn't redirect. Edit: The option "Forward all calls" is NOT set. I only set the redirect when busy and redirect when no answer. Maybe a suggestion to add an option "Redirect when offline/not connected" ? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted April 8, 2008 Report Share Posted April 8, 2008 I think if the device is not registered it does not consider redirect after timeout. Then only the "redirect all" applies. Not very satisfying... But redirect after timeout is also not the answer. Maybe redirect on busy would be a solution in this case. Quote Link to comment Share on other sites More sharing options...
Leonmeijer Posted April 9, 2008 Author Report Share Posted April 9, 2008 Also redirect on busy droppes the call, and also in a hunt group if you have 3 cases 34 35 36 and 35 is not connected, 36 will never be reached because the caller will be "dropped" at 35... What can I do... it's very frustrating.... Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted April 10, 2008 Report Share Posted April 10, 2008 Hunt groups cannot respect redirect settings. Otherwise you'll end up very very very quickly in endless redirects. Plus nobody knows why the secretary suddenly has to answer the calls to the support hunt group. Quote Link to comment Share on other sites More sharing options...
Leonmeijer Posted April 14, 2008 Author Report Share Posted April 14, 2008 I just prefere an option to extension redirect when there is no phone connected/regged... instead of dropping the call Quote Link to comment Share on other sites More sharing options...
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