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mudasar321

Fax Tone for Incoming route

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Hi, Hope you are doing fine. I am using Vodia 5.1.3 for efax. Its working absolutely fine. The issue is only system is not generating fax tone for incoming route. Let say I have appointed a DID (2123456785) on vodia pbx for incoming fax(to email). Now if I call on this DID from my cell phone there is silent duration of 10-12 seconds and after that its been disconnected. Is there a way system can generate a fax tone if we call on a TN's?

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Not sure if 5.1.3 had that already, but in the mailbox settings you can set the mailbox to be a FAX mailbox. Then the PBX is sending 10 seconds of digital silence (seems like that is what you are experiencing). The PBX waits for the FAX tone during that time, and that might be the problem: Chicken/egg. If your sender is also waiting for a FAX tone, both sides are sitting there and waiting for the other side to start the conversation. I am not even sure how this is supposed to work, who should start the tone or if it matters at all.

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Yes the same I am experiencing, its a 10 seconds digital silence. For a moment if we look on other side, how other party can imagine that is this a fax number? Normally when we have to figure it out we call on that number and if it has fax tone we understand its a fax line whether its a regular or efax number. But in this case there is only 10 seconds silence and after that disconnected. You don't think so there should be way to understand about fax and regular line?

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From what I know a FAX device that wants to send a page always sends the FAX tone, no matter what the other side says. This is how you can multiplex a regular landline with a FAX machine. For example if the call hits the auto attendant, it can detect the fax tone and then redirect the call into a mailbox. Maybe you can record the call and attach the WAV here so that we get a better understanding what is going on.

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