pbxuser25 Posted September 30, 2015 Report Share Posted September 30, 2015 Hi there! I will need some assistance fro you guys regarding the topic. When a client calls, I would like to put a voice message which they hear on each call /before the ring so that the agent would not interrupt it once he pick up the phone/ How should I get it going ? Is it possible, or whats the best practice in such scenario ? Thanks a lot! Tim Quote Link to comment Share on other sites More sharing options...
Vodia support Posted September 30, 2015 Report Share Posted September 30, 2015 Hi, This feature is located in "Caller Setup" of the ACD group here you'll have some options on how to handle the incoming calls. Please check the link below for more possibilities. http://www.vodia.com/documentation/agentgroups Quote Link to comment Share on other sites More sharing options...
pbxuser25 Posted October 1, 2015 Author Report Share Posted October 1, 2015 I think I've manage to do it Thank you very much! Tim Quote Link to comment Share on other sites More sharing options...
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