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Can I get updates for a certain occasion?


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Hi there!

My boss asked me to prepare a statistics, when all agents from a specific team are busy /speaking on the phone/ same time.

I don't know how to achieve that automatically. Of course, I am not that crazy to observe active calls and note those moments.


Any ideas ? Is there a way to make it as reports or ...email notifications... whatever ... ?


Thanks a lot!!!



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I think you didnt get the idea correct. This has nothing to do with the daily reports, of which I am aware.

My idea is to get an updates /or reports/ on a specific occasion. And to be more exact - I'd like to know when all /specific/ agents are on the line same time. How many times per days does this occur ..and to get more further, I also like to know when that happened, were there any incoming calls? I am more than sure this is not possible, but I just had to try my luck :D ... On the other hand, this might be an idea you can think of, if you like to extend your services, btw.


Thanks again! I am looking forward for your response!



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