pbxuser25 Posted December 11, 2015 Report Share Posted December 11, 2015 Hi there!My boss asked me to prepare a statistics, when all agents from a specific team are busy /speaking on the phone/ same time. I don't know how to achieve that automatically. Of course, I am not that crazy to observe active calls and note those moments. Any ideas ? Is there a way to make it as reports or ...email notifications... whatever ... ? Thanks a lot!!! Tim Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted December 11, 2015 Report Share Posted December 11, 2015 As a starting point, you can have the PBX send a daily email summary on the ACD. There is a field for an email address in the ACD that should receive the report. Quote Link to comment Share on other sites More sharing options...
pbxuser25 Posted December 17, 2015 Author Report Share Posted December 17, 2015 I think you didnt get the idea correct. This has nothing to do with the daily reports, of which I am aware.My idea is to get an updates /or reports/ on a specific occasion. And to be more exact - I'd like to know when all /specific/ agents are on the line same time. How many times per days does this occur ..and to get more further, I also like to know when that happened, were there any incoming calls? I am more than sure this is not possible, but I just had to try my luck ... On the other hand, this might be an idea you can think of, if you like to extend your services, btw. Thanks again! I am looking forward for your response! Tim. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted December 17, 2015 Report Share Posted December 17, 2015 For that kind of stuff you probably want to write something on your own. There is a API on the ACD that can send out HTTP requests when something happens: http://vodia.com/documentation/acdreport Quote Link to comment Share on other sites More sharing options...
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