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Disable callback - just wait


Leonmeijer
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How can I disable the "press 1 to receive a callback" when an extension is busy, I just want the user to hear the MoH and hear the "the extension is busy at the moment" after some seconds, and then just wait till the extension becomes available.

How can I configure this? if not possible, please include it, our clients are asking this many times:)

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How can I disable the "press 1 to receive a callback" when an extension is busy, I just want the user to hear the MoH and hear the "the extension is busy at the moment" after some seconds, and then just wait till the extension becomes available.

How can I configure this? if not possible, please include it, our clients are asking this many times:)

 

There is a settings called "Offer Camp On" in the admin settings. This will turn this feature off.

 

You mean the clients prefer to hear music on hold while the other side is talking talking talking talking? What if it takes 5 minutes, 10 minutes, one hour?

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Well.. I don't know but here in Holland that's quit normal "just wait" and you hear moh and "THe extension(s) are currently busy please hold the line" and them MoH (you can probably include a feature that "THe que-time is longer then 15 minutes, please call back later - drop - this is used somethimes too)...

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  • 1 month later...
I turned of the offer camp, but now the caller is just disconnected, I want them to hear "All our extensions are busy at the moment, please hold the line" till the extension is available and then connect to the extension.

 

Well, what you can do is assign a ACD for the extensions that should have this behavior. Then you get pretty much that behavior. A "one-person" ACD...

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