Leonmeijer Posted April 21, 2008 Report Share Posted April 21, 2008 How can I disable the "press 1 to receive a callback" when an extension is busy, I just want the user to hear the MoH and hear the "the extension is busy at the moment" after some seconds, and then just wait till the extension becomes available. How can I configure this? if not possible, please include it, our clients are asking this many times:) Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted April 21, 2008 Report Share Posted April 21, 2008 How can I disable the "press 1 to receive a callback" when an extension is busy, I just want the user to hear the MoH and hear the "the extension is busy at the moment" after some seconds, and then just wait till the extension becomes available.How can I configure this? if not possible, please include it, our clients are asking this many times:) There is a settings called "Offer Camp On" in the admin settings. This will turn this feature off. You mean the clients prefer to hear music on hold while the other side is talking talking talking talking? What if it takes 5 minutes, 10 minutes, one hour? Quote Link to comment Share on other sites More sharing options...
Leonmeijer Posted April 21, 2008 Author Report Share Posted April 21, 2008 Well.. I don't know but here in Holland that's quit normal "just wait" and you hear moh and "THe extension(s) are currently busy please hold the line" and them MoH (you can probably include a feature that "THe que-time is longer then 15 minutes, please call back later - drop - this is used somethimes too)... Quote Link to comment Share on other sites More sharing options...
Leonmeijer Posted May 29, 2008 Author Report Share Posted May 29, 2008 I turned of the offer camp, but now the caller is just disconnected, I want them to hear "All our extensions are busy at the moment, please hold the line" till the extension is available and then connect to the extension. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted May 29, 2008 Report Share Posted May 29, 2008 I turned of the offer camp, but now the caller is just disconnected, I want them to hear "All our extensions are busy at the moment, please hold the line" till the extension is available and then connect to the extension. Well, what you can do is assign a ACD for the extensions that should have this behavior. Then you get pretty much that behavior. A "one-person" ACD... Quote Link to comment Share on other sites More sharing options...
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